A detail oriented customer service executive at multinational bank in Egypt, providing a wide range of banking and related financial services with advanced communication skills, I have majored in Accounting, I am looking for a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Manar Seif Eldein Hussein Elsayed
Customer Service Executive
Summary
Work Experience
Hsbc Gsc
Customer Service Executive
March 2021 - Now
- Answer questions about account types and banking products, such as accounts, loans and credit cards.
- Check on the status of customer accounts and track checks and payments.
- Review and explain account charges.
- Assist banking customers who are victims of fraud, theft or identity theft.
- Assist customers with replacing lost or stolen credit or debit cards.
- Assist with contact details changes.
- Handled high call volume while delivering a high service quality.
Avenue mall
Junior Accountact
November 2020 - February 2021
- Assist with reviewing of expenses, payroll records.
- Post and process journal entries to ensure all business transactions are recorded.
- Prepare and submit daily and monthly reports.
- Maintaining accounts receivable, document bills and supporting documentation.
Skills
Skills
Active listening
Adaptability
Communication skills
Problem solving
Teamwork
Time management
Very good with Microsoft office
Education
Ain shams university
2016 - 2020
Faculty of Commerce English Department
Graduated with Good grade
Majored in Accounting
Golf language school
High school
2014 - 2016
Languages
Arabic:
Mother Tongue
English:
Fluent
Courses and Certificates
Misr Life Insurance
Trained for Collection department at summer 2019
- Receive payment from customers
- Record transactions and issue invoices.
Udacity
The digital marketing challenger track
Online Course