Title
43 El-Mashroa St., Ain Shams Gharbia
Graduation Year
Graduation Year: 2015 / 2016
Personal Information
Work Experience
Credit Agricole Bank
Support Services
January 2017 - October 2018
Top Secret Clothing Company
Sales Officer
November 2018 - August 2019
Maksab Company
Marketing for Maksab E-commerce Application
September 2019 - December 2022
Maksab Company
Customer Service, Follow-up with Representatives and Compensation Confirmation
December 2022 - November 2024
Maksab Company
Live Ops - Support for Delivery Representatives
November 2024 - Now
Languages
Arabic:
Mother Tongue
English:
Good
Skills
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Excellent problem-solving abilities
Strong organizational and time management skills
Customer service excellence
Ability to work effectively in a team environment
Good knowledge of computer systems and applications
Ability to handle multiple tasks simultaneously
Flexibility and adaptability to changing work demands
Training Courses
Customer Service Fundamentals
Sales and Marketing Techniques
Computer Skills and Microsoft Office
Education
Helwan Institute of Systems and Information
Computer Science and Information Systems - Diploma
2012 - 2016
Graduated in the academic year 2015/2016, with a focus on information systems and software applications.