Summary

I want to obtain a position that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people and also gives me chance to enhance my ability.

Birthdate

04/01/1998

Nationality

Egyptian

Gender

Female

Work Experience

Amazon.ae

Customer Service Associate

May 2020 - Now

The ability to truly listen to the customers and provide a great number of reasons.

Ability to communicate clearly with Customers. Working to reduce customer effort and provide a good experience.

Escalate systematic problems to available Team Manger.

Communicating with customers through various channels handling Customers complaints through Emails.

During this interval I have worked on many projects to increase the performance of my OU.

I have supported Amazon.sa at the same time Handling Amazon.ae.

Amazon.ae

Subject Matter Expert

May 2021 - August 2021

  • Supporting the team vision and motivating the member.
  • Tracking the meeting, and providing reports for each in a given template. Creating a strong and friendly working environment.
  • Taking the quality of the work of the committees.

Skills

  • Technical skill

    Microsoft Office

    Technical writing

    Project management

Education

Bachelor of Business Administrative at Helwan university (English Section)

2016 - 2021

Languages

Language

Arabic

Fluent

Language

English

Fluent

Projects

TEDx Helwan University

Academic Committee Member

I was responsible for preparing lists for possible approached ideas, Speakers, and hosts and managing applicant speakers & responsible for providing a proper coaching strategy for all speakers and ensuring that their talks are up to standards and ready with proper requirements for their talk.

Pixels Egypt

HR member

Tracking the fund of Pixels and studying the income and the outcome monthly. Tracking the quality of the work of the committees. Tracking the meeting, and providing reports for each in a given template. Developing the present system and working process. Creating a strong and friendly working environment. Supporting the team vision and motivating the member. Making a database with the potential sponsors.