Summary

A highly competent and enthusiastic First Line Support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance.

Now looking for a suitable position with an ambitious & exciting company.

Graduated From

Pharmacy mansoura university

Skills

  • Communication skills

    Problem solving

    Team and priorities skills

    Fast learner

    Work under pressure

    Ability to remain calm in stressful time

Education

  • Mansoura university - Pharmacy

CV Summary

1
Languages