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Summary

A highly motivated, confident person with exceptional multi-tasking and organizational skills. Having extensive experience in identifying the needs of corporate customers and of running and delivering sales and marketing campaigns for key clients. Possessing a significant record of achievement in account management and able to quickly understand the mission, vision, and values of an organization.

Now looking for a new challenge , one which will make the best use of my existing skills and experience and also further my personal and professional development.

Gender

Male

Graduated From

Al Azhar University - Faculty of Civil Engineering

Graduation Year

2019

Military status

Lifted

Birthdate

08/11/1995

Residence

Cairo

Work Experience

Foundever

Call Center Representative (German)

July 2024 - Now

  • Answering incoming calls and responding to customer’s emails.
  • Handling customer inquiries, complaints, and issues.
  • Providing product and service information to customers.
  • Researching required information required information using available resources.

Concentrix

Sr. Representative, Real Time Management (German)

May 2023 - July 2024

  • Maintain constant communication across departments/sites to acquire and communicate details that influence call volume delivery, AHT or adherence against forecast.
  • Monitor headcount requirements and make real-time staffing adjustments to ensure that service goals are met.
  • Monitor headcount requirements and make real-time staffing adjustments to ensure that service goals are met.
  • Update and send reports to analyze trends and improve the efficiency and effectiveness of the organization.
  • Work with operational and support teams to effectively plan short term non-productive time, pro-actively identifying issues and take appropriate actions to minimize impact.
  • Proven planning and time management skills.

Concentrix

Mentor (German)

March 2022 - May 2023

  • Assessing the needs, skills, and aspirations of the individual
  • Establishing a relationship of trust and respect with the individual
  • Providing guidance and advice on career development, personal growth, and professional skills
  • Helping set goals and develop an action plan to achieve them
  • Offering constructive criticism and feedback to foster personal and professional growth

Concentrix

Call Center Representative (German)

February 2021 - March 2022

  • Answering incoming calls and responding to customer’s emails
  • Handling customer inquiries, complaints, and issues
  • Providing product and service information to customers
  • Selling products and placing customer orders in the computer system
  • Researching required information using available resources

Al Riyadh for Engineering and Contracting

Civil Engineer

August 2019 - December 2020

  • Developing detailed designs.
  • Doing feasibility assessments and site inspections.
  • Preparing and implementing project plans.
  • Researching and providing estimates for projects.
  • Reviewing government regulations and ordinances.
  • Monitoring and optimizing safety procedures, production processes, and regulatory compliance.

Languages

Language

Arabic: 

Mother Tongue

Language

German: 

Professional

Language

English: 

Very Good

Education

Faculty of Civil Engineering

Civil - Very Good

2013 - 2019

Skills

  • 1. Active listening skills

    2. Communication skills

    3. Computer skills

    4. Customer service skills

    5. Interpersonal skills

    6. Leadership skills

    7. Management skills

    8. Problem-solving skills

    9. Sales Skills

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