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Summary

A professional team leader and motivator who sets an example to others. A proactive listener and communicator who is perceptive and relates to people at all levels. As well as, energetic, goal orientated, innovative, committed and highly self-motivated. An experienced corporate trainer and training expert with excellent presentation skills. A supject matter expert (SME) for one years, where I was responsible for finding logical and satisfactory solutions for customers and the company at the same time when the cases were out of process and there was no solution for them. A customer service representative in German for more than two years in many international companies such as Amazon, Zalando and Telefonica, In addition to selling skills.

*Willing to relocate: Anywhere .

Nationality

Egyptian

Graduated From

Faculty of languages and translation (German language department)

Marital status

Single

Military status

Exempted

Birthdate

1-january-2000

Work Experience

Majorel

Operations team manager

November 2022 - June 2023

• Improve The Performance for the daily and monthly activities of the call center, conducting effective resource planning to increase productivity through distinguished management of people and available technologies.

• Recruitment and training of personnel to maintain good standards for the customer service department.

• Monitoring and improving service, setting shifts and other procedures.

• Evaluate performance using basic metrics such as accuracy, call waiting time, customer satisfaction, etc.

• Manage travel and expense reports for department team members.

Consentrix

Cutomer service Agent

October 2020 - September 2021

Solving customer cases, helping them and making them satisfied with the company's service

Amazon

Customer Service Agent

June 2023 - Now

Work on examining recorded calls or emails sent to clients and ensuring that they comply with the required standards.

• Examining problems and errors in customer-related issues, finding out the reasons, and trying to find solutions.

• Sending reports of all the problems encountered by Agents to the department manager, and preparing recommendations for training programs required for workers that cause a decrease in quality, Send suggestions and develop plans that will raise the level of quality.

• Staff assistant in western cases or out of process.

Majorel

Quality Coach and subject matter expert

November 2021 - October 2022

• Work on examining recorded calls or emails sent to clients and ensuring that they comply with the required standards.

• Examining problems and errors in customer-related issues, finding out the reasons, and trying to find solutions.

• Sending reports of all the problems encountered by Agents to the department manager, and preparing recommendations for training programs required for workers that cause a decrease in quality, Send suggestions and develop plans that will raise the level of quality.

• Staff assistant in western cases or out of process.

Freelancer

German instructor

May 2019 - Now

Teaching the German language to young people and children until they master it, writing, speaking, listening and reading

Skills

  • Strong team player and leader with exceptional presentation skills.

    Clear and efficient communication skills for presenting technical information.

    Flexible and adaptable to dynamic work environments.

    Highly organized with excellent time management skills for timely completion of work-related tasks.

    Creating solutions to many problems (Problem solving).

    Leadership skills and distribution of duties based on different skills.

Education

El-Nasr languages school

Languages Department - excellent

2005 - 2011

Primary stage

Al-Azhar school

scientific department - Very good

2011 - 2017

Preparatory and secondary stage

Faculty of languages and translation

German Department - Good

2018 - 2021

Studying German language and literature and translation from and into German

Faculty of languages and translation

Islamic studies in foreign languages - Good

2018 - 2021

Study Islamic sciences in German

Goethe institute

German - Excellent

2019 - 2021

German language course (A1 to C1)

DKW Academy

German Course - Very good

2021 - 2022

Conversation and rehabilitation course for the labor market

Languages

Language

German: 

Professional

Language

Arabic: 

Mother Tongue

Language

English: 

Very Good

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