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Summary

An IT Specialist with 3 years of experience, in end-user support, and troubleshooting complex hardware and software issues. Adept at interfacing with customers and technical teams to diagnose problems and identify technical solutions.

Years of Experience

3 years

Graduation Year

2020

Age

28

Marital status

Singe

Title

IT Specialist

Military status

Final dismissal

Birthdate

15/7/1994

Nationality

Egyptian

Residence

Cairo

Education

THEBES ACADEMY

Management Information System - Acceptable

2015 - 2020

Estimate Graduation Project : Excellent

THEBES ACADEMY

Management Information System - شcceptable

2105 - 2020

 Estimate Graduation Project : Excellent

Courses and Certificates

- CCNA (Cisco Certified Network Associate)

IT SHARE

- MCSA (Microsoft Certified Solutions Associate)

IT SHAER

Work Experience

ELshaheen Group Foods (Three Chefs)

Technical Support

July 2022 - Now

  • Technical Support IT at ELshaheen Group Foods (Three chefs)

Heart Attack

Help Desk

July 2021 - June 2022

  • Help Desk IT at Heart Attack company

Skills

  • IT Specialist

    Virtualization technology-VMware ESXI

    Work Area DNS, DHCP, TCP/IP,VLAN,CCTV, IP Camera (Network)

    solution Firewalls (Sophos)

    Domain controllers (DC,ADC,CDC)

    Administration Backup

    management Ticketing system Server

    ERP System (SAP For Hana) , (Sales Buzz)

    Wireless controller (Omada)

    File Server - Print Server

    Attendance Machine Printers

Languages

Language

English: 

Good

Language

Arabic: 

Mother Tongue

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