Mohamed Barakat

• Install, upgrade, support and troubleshoot windows and Microsoft Office and any other authorized desktop applications.
• Installing and configuring computer hardware, software, and related devices.
• Provided technical assistance to customers via phone, email, and remote support tools like any desk.
• Overseeing the daily operations of the help desk department.

• Diagnose and repair various computer issues related to both software and hardware.
• Install and update operating systems and software to ensure optimal performance.
• Replace faulty hardware components such as hard drives, processors, and screens.
• Attract new clients by engaging with potential customers and explaining the services offered.
• Offer special deals and discounts to attract more customers.
• Provide direct technical support to customers and address their technical inquiries.
• Perform data backup and recovery services for clients.

Acquired extensive knowledge in networking through the course

• Gained practical IT industry experience
• Improved teamwork and professional skills

• Oversaw daily restaurant operations, including planning, organizing, and coordinating teams to ensure smooth workflow.
• Excelled in customer interaction and problem-solving to ensure customer satisfaction and retention.
• Led and motivated teams to achieve goals, fostering a positive and collaborative work environment.
• Demonstrated the ability to perform effectively in high-pressure situations, making quick decisions and meeting deadlines. Worked extra hours and rotated through different shifts to ensure continuous and effective operation coverage.
• Managed financial aspects such as costs, revenues, and inventory efficiently.