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Summary

Network Engineer with over 1 year of hands-on experience in IT support, network administration, and system maintenance. Proven ability to manage and troubleshoot enterprise network infrastructures, firewalls, and server systems. Strong problem-solving skills, with a passion for optimizing IT environments to enhance performance and security.

Birthdate

15/10/1999

Military status

Completed

Education

Faculty of Computers and Information Systems at Suez Canal University

Computer Science - good

2018 - 2022

Work Experience

Lotus Garments Co

Network administrator

February 2025 - Now

  • Providing technical support to over 500 employees across multiple factory locations.
  • Managing and maintaining the firewall system, endpoint security solutions, and email configurations across all company devices.
  • Managing backup systems and ensuring data protection, business continuity, and readiness for disaster recovery scenarios.
  • Handling network cabling, including extending and crimping internet cables.
  • Diagnosing and repairing hardware and software issues for employees.
  • Resolving user issues remotely via remote access tools or onsite visits for complex problems.
  • Installing, configuring, and securing network components (routers, switches, wireless access points) to support efficient and secure data flow across all branches.

Influence Communications

IT & CRM Administrator

December 2024 - February 2025

  • Acted as the CRM Administrator for Zoho systems including Zoho Projects, People, and Books — handling setup, configuration, troubleshooting, and onboarding new users through training sessions.
  • Provided end-to-end IT support for both Windows and macOS environments, including system setup, troubleshooting, and routine maintenance.
  • Managed hardware integrations such as linking access card systems with printers and maintaining their functionality.
  • Administered email systems, firewalls, NAS storage, and access points, ensuring seamless network connectivity and secure data management.
  • Participated in live corporate events, offering on-site technical support under pressure and ensuring high system uptime and response efficiency.
  • Delivered fast and effective resolutions for any system issues, contributing to business continuity and staff productivity.

Worms - United Shipping Agency

IT Specialist

July 2024 - December 2024

  • Managed all IT operations independently for the entire company, ensuring smooth day-to-day technical functionality.
  • Performed hardware maintenance, troubleshooting, and repairs for PCs, printers, scanners, and fax machines.
  • Configured and maintained firewall for secure and efficient network connectivity.
  • Handled all network-related issues, internet connectivity, and internal infrastructure maintenance.
  • Administered and monitored Kaspersky endpoint protection across user devices, ensuring data security and virus protection.
  • Provided user support, software installations, and resolved system issues through both remote tools and

Skills

  • Technical Skills

    Network Infrastructure Management (Servers, Routers, Switches, Access Points)

    Network Security Firewalls ( MikroTik, Sophos, Kerio, Endpoint Protection)

    Virtualization & Backup Solutions

    Azure Cloud Basics

    CRM & ERP Administration

    NAS Storage Management

    Troubleshooting

    Remote Support Tools

  • Personal Skills

    Problem Solving & Analytical Thinking

    Communication & Collaboration

    Ability to Work Under Pressure

    Time Management & Prioritization

    Leadership & Initiative

    Adaptability & Quick Learning

    Attention to Detail

    Customer Support & Service Orientation

Courses and Certificates

CCNA – Cisco Certified Network Associate

Certified (2023 – 2026)

MCSA – Microsoft Certified Solutions Associate

AZ-900 – Microsoft Azure Fundamentals

CompTIA Security+

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