Mohamed Barakat

• Providing technical support to over 500 employees across multiple factory locations.
• Managing and troubleshooting network infrastructure, including firewalls.
• Administering and maintaining servers, ensuring smooth operation and uptime.
• Handling network cabling, including extending and crimping internet cables.
• Diagnosing and repairing hardware and software issues for employees.
• Overseeing the backup system to ensure data integrity and disaster recovery readiness.
• Resolving user issues remotely via remote access tools or onsite visits for complex problems.
• Collaborating with the IT team to optimize system performance and security.

• Provide technical support to employees, ensuring prompt resolution of hardware and software issues.
• Manage and troubleshoot network systems, including Sophos Firewalls, to ensure secure and efficient operations.
• Assist in the administration and optimization of ERP systems to support business processes.
• Participate in proposing and implementing infrastructure improvements to enhance system performance and scalability.
• Collaborate with team members to develop IT solutions aligned with organizational needs.

• Install, upgrade, support and troubleshoot windows and Microsoft Office and any other authorized desktop applications.
• Installing and configuring computer hardware, software, and related devices.
• Provided technical assistance to customers via phone, email, and remote support tools like any desk.
• Overseeing the daily operations of the help desk department.

• Diagnose and repair various computer issues related to both software and hardware.
• Install and update operating systems and software to ensure optimal performance.
• Replace faulty hardware components such as hard drives, processors, and screens.
• Attract new clients by engaging with potential customers and explaining the services offered.
• Offer special deals and discounts to attract more customers.
• Provide direct technical support to customers and address their technical inquiries.
• Perform data backup and recovery services for clients.

Acquired extensive knowledge in networking through the course

• Gained practical IT industry experience
• Improved teamwork and professional skills