Mohamed Saber AbdelMotlb Awwad

ID: LF-pw3x6guifl

ID: 0WCPBC5CZFV11XGY

ID: 220-151-559

• Implement and manage CI/CD and configuration management
• Provide proven architectures, proofs of concept, and best practices for delivery
• Operate infrastructures using cloud and/or container-based platforms
• Develop infrastructure automation with a focus on scalability, observability, reliability, security, and quality
• Setup, operate and manage environments
• Handle code deployments in all environments
• Ensure application performance and availability (e.g. set up and manage APM "Application Performance Monitoring" tools, reduce latency, automation, etc.)
• Provide guidance based on best practices to the team throughout the life cycle of the project
• Work with different teams to implement and improve SLIs, SLAs, and SLOs
• Design, create and maintain documentation of best practices for implemented systems and relevant configurations
• Apply company standards and best practices in daily work

• Building and setting up new development tools and infrastructure on public cloud like AWS or Saudi Arabia's cloud which is Deem Cloud and use infrastructures as code solutions like terraform with managed service team .
• Working on ways to automate and improve development and release processes by support docker images creation trigger changes from source code management repository like GitHub between environments till arrive to production which is CI/CD process and pipelines.
• Troubleshoot and maintain databases servers for current customers with manages service team.
• configure and automate servers using configuration management tools like bash script and ansible.
• Support migration team to migrate Saudi Arabia ministries to migrate workload to Deem cloud , starting from assessment to migrations wave in application and Linux servers phases .

• Working on ways to automate and improve development and release processes.
• Ensuring that systems are safe and secure against cybersecurity threats.
• Planning out projects and being involved in project management decisions.
• create the needed assessment for customers ,planning and support in migrations process from On-Prim datacenters to cloud .
• provide best practices to developers in containerize application, maintain CI/CD Process and enhance code productivity and quality.

• Validate the assigned incidents and requests between the IT operations team and second line teams like” network, system administrators, system operators, software support, software developers, Database team, printers solutions team, and hardware technical support team”.
• Manage the critical and high-priority problems and work on reducing downtime in our region.
• Monitor and follow up backup planes of users’ data with our team.
• Train and support new IT operation members.
• Ensure all company policy, security points are applied on all PCs, laptops, tablets, hand-held devices and confirm it with our team.
• Responsible for replacing and upgrading LAN and WAN Devices and components in our region.
• Assist the regional manager in the needed reports in the region; follow up the assigned tasks with our IT team.
• Test and monitor WAN and communication links every day and backup lines configuration and confirm it with our IT team.

• Validate the assigned incidents and requests between the IT operations team and second line teams like” network, system administrators, system operators, software support, software developers, Database team, printers solutions team, and hardware technical support team.
• Manage the critical and high-priority problems and work on reducing downtime in our region.
• Monitor and follow up backup planes of users’ data with our team.
• Train and support new IT operation members.
• Ensure all company policy, security points are applied on all PCs, laptops, tablets, hand-held devices and confirm it with our team.
• Responsible for replacing and upgrading LAN and WAN Devices and components in our region.
• Assist the regional manager in the needed reports in the region; follow up the assigned tasks with our IT team.
• Test and monitor WAN and communication links every day and backup lines.

• Provide the first line of support and helpdesk for all users.
• Create and operate a backup plan for all users’ works stations and company data.
• Keep and apply security policies on all IT devices.
• Install, troubleshoot, and configure: Windows OS, Linux OS, and company software.
• Operate and monitor Lan, Wan, and DSL.