Residence
Cairo,Egypt
Military status
Completed
Personal Information
Education
Bachelor of Laws , Ain Shams University
2016 - 2020
Work Experience
Orange Egypt
Associate , Enterprise First class CC
October 2023 - Now
- Handling customer complaints.
- Addressing iquiries , resolving issues.
- Escalate if needed and ensuring customer satisfaction through effective communication.
- Understand previous customer attitudes to better engage current customers.
- Collecting and analyzing customer data.
- Review the current processes within the company and propose updates to them to align them with the CRM data.
Orange Services
Telesales SME , Enterprise indirect Channel
November 2021 - May 2022
- Working Towards monthly And Annual targets.
- Maintain Sales Quality.
- Contact New and Existing Customers to Discuss Needs.
- Increase SME Customers Base and Explore potential business opportunities.
- Setting up meetings with potential Clients and listening to Their Wishes and Concerns.
Artal Developments
Real Estate Telesales
February 2021 - October 2021
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Handle grievances to preserve the company’s reputation.
MAA-ALTHAHAB
Sales Agent
February 2019 - December 2020
- Generate leads.
- Meet the monthly sales target.
- Identify prospective customers, lead generation, and conversion.
- Develop strong, ongoing relationships with the customers and potential customers.
Skills
- Good knowledge of Microsoft Office (MS Word and Excel.
- Communication and presentation skills.
- Ability to work individually or in team.
- Meet the deadline and targets.
- Referral marketing