Residence
Cairo,Egypt
Military status
Completed
Personal Information
Education
Bachelor of Laws , Ain Shams University
2016 - 2020
Work Experience
AHRAM SECURITY GROUP
Operation specialist
June 2024 - Now
- Monitored order dispatch with Sales to optimize KPIs (OTIF, Lead Time, AHT) by aligning customer bookings with Planning and Logistics schedules.
- Collaborated with Planning and Demand Planning to align inventory levels with market requirements.
- Reviewed and audited sales checks and financial documents before submission to Finance for confirmation.
- Monitored transportation routes and logistics operations to optimize efficiency and reduce costs.
- Conducted system audits and reconciliations to ensure 100% data and inventory accuracy.
ORANGE EGYPT
Associate Back office , eShop
May 2021 - March 2023
- Managed and resolved eShop customer inquiries and order fulfillment escalations to ensure high satisfaction rates.
- Analyzed customer data and order patterns to propose updates to the CRM system, improving process efficiency.
- Collaborated with cross-functional teams to streamline the online order lifecycle and delivery tracking.
FETCHR
Order management coordinator
October 2020 - August 2021
- Tracked fleet operations in real-time and communicated with drivers to ensure on-time delivery.
- Managed and resolved customer issues efficiently using the Freshdesk system.
- Updated the ERP system accurately with all order logs and customer complaints.
- Coordinated with logistics and customer service teams to resolve order discrepancies.
Languages
Arabic:
Mother Tongue
English:
Very Good
German:
Good
Skills
Technical & Data Skills
Advanced Excel, Power Query, Microsoft Word, Reporting & Dashboard Creation, CRM & ERP Systems.
Supply chain & Operations
Order Management, Workflow Optimization, Inventory & Resource Management, Supply Chain Coordination.
Professional & Leadership
Communication & Stakeholder Management, Time Management & Scheduling, Leadership & Team Training.