Residence
Cairo,Egypt
Military status
Completed
Personal Information
Education
Bachelor of Laws , Ain Shams University
2016 - 2020
Work Experience
AHRAM Security group
Logistics specialist
December 2022 - Now
- Coordinated with local and international suppliers to ensure smooth material flow and on-time deliveries.
- Ensured all logistics operations complied with company policies and industry standards.
- Optimized transportation routes and vendor performance to reduce costs and improve efficiency.
- Ensured all logistics operations complied with company policies and industry standards.
- Coordinated end-to-end logistics operations including shipping, warehousing, and inventory control to ensure timely delivery.
Orange Egypt
Associate Back Office , E-SHOP
September 2020 - August 2022
- Handling customer complaints.
- Addressing iquiries , resolving issues.
- Escalate if needed and ensuring customer satisfaction through effective communication.
- Understand previous customer attitudes to better engage current customers.
- Collecting and analyzing customer data.
- Review the current processes within the company and propose updates to them to align them with the CRM data.
fetchr,the shipping company
Order management coordinator
January 2019 - May 2020
- Coordinate with the logistics and customer service teams to resolve order-related issues.
- Generate and analyze reports to track performance and identify operational improvements.
- Communicate with drivers, warehouse staff, and management to ensure seamless deliveries.
- working on freshdesk system to solve all the customer ticket.
- update ERP system with all complains orders.
Languages
Arabic:
Mother Tongue
English:
Very Good
German:
Good
Skills
Reporting and Dashboard Creation.
Workflow Optimization.
Time Management and Scheduling.
Inventory and Resource Management.
Leadership and Team Training.
Communication and Stakeholder Management.
Advanced Excel