Residence
Cairo,Egypt
Military status
Completed
Personal Information
Education
Bachelor of Laws , Ain Shams University
2016 - 2020
Work Experience
Orange Egypt
Associate Back Office , Enterprise First class CC
September 2024 - Now
- Handling customer complaints.
- Addressing iquiries , resolving issues.
- Escalate if needed and ensuring customer satisfaction through effective communication.
- Understand previous customer attitudes to better engage current customers.
- Collecting and analyzing customer data.
- Review the current processes within the company and propose updates to them to align them with the CRM data.
Orange Services
Account manager, Enterprise indirect Channel
July 2023 - August 2024
- Working Towards monthly And Annual targets.
- Maintain Sales Quality.
- Contact New and Existing Customers to Discuss Needs.
- Increase SME Customers Base and Explore potential business opportunities.
- Setting up meetings with potential Clients and listening to Their Wishes and Concerns.
fetchr,the shipping company
back office coordinator
January 2019 - May 2020
- Coordinate with the logistics and customer service teams to resolve order-related issues.
- Generate and analyze reports to track performance and identify operational improvements.
- Communicate with drivers, warehouse staff, and management to ensure seamless deliveries.
- working on freshdesk system to solve all the customer ticket.
- update ERP system with all complains orders.
fetchr, the shipping company
call center representative
March 2018 - December 2018
- Answer incoming calls and respond to customer inquiries.
- Resolve customer complaints, troubleshoot issues, and provide accurate information
- Maintain customer records by updating account information in ERP system.
- Meet performance targets, including call handling time and customer satisfaction scores.
Languages
Arabic:
Mother Tongue
English:
Very Good
German:
Upper-Intermediate
Skills
Reporting and Dashboard Creation.
Workflow Optimization.
Time Management and Scheduling.
Inventory and Resource Management.
Leadership and Team Training.
Communication and Stakeholder Management.
Advanced Excel