Personal Information

Residence

Cairo,Egypt

Military status

Completed

Education

Bachelor of Laws , Ain Shams University

2016 - 2020

Work Experience

AHRAM Security group

Logistics specialist

December 2022 - Now

  • Coordinated with local and international suppliers to ensure smooth material flow and on-time deliveries.
  • Ensured all logistics operations complied with company policies and industry standards.
  • Optimized transportation routes and vendor performance to reduce costs and improve efficiency.
  • Ensured all logistics operations complied with company policies and industry standards.
  • Coordinated end-to-end logistics operations including shipping, warehousing, and inventory control to ensure timely delivery.

Orange Egypt

Associate Back Office , E-SHOP

September 2020 - August 2022

  • Handling customer complaints.
  • Addressing iquiries , resolving issues.
  • Escalate if needed and ensuring customer satisfaction through effective communication.
  • Understand previous customer attitudes to better engage current customers.
  • Collecting and analyzing customer data.
  • Review the current processes within the company and propose updates to them to align them with the CRM data.

fetchr,the shipping company

Order management coordinator

January 2019 - May 2020

  • Coordinate with the logistics and customer service teams to resolve order-related issues.
  • Generate and analyze reports to track performance and identify operational improvements.
  • Communicate with drivers, warehouse staff, and management to ensure seamless deliveries.
  • working on freshdesk system to solve all the customer ticket.
  • update ERP system with all complains orders.

Languages

Language

Arabic

Mother Tongue

Language

English

Very Good

Language

German

Good

Skills

  • Reporting and Dashboard Creation.

    Workflow Optimization.

    Time Management and Scheduling.

    Inventory and Resource Management.

    Leadership and Team Training.

    Communication and Stakeholder Management.

    Advanced Excel