Experienced customer service professional with a demonstrated history of working in the retail industry. Excellent organizational and interpersonal skills. An influential communicator able to motivate others at all levels
Mohamed Ibrahim
Team Leader
Summary
Work Experience
Al hokair Group - ALDO SHOES
Sales associate
February 2018 - April 2020
- Arrange and display received merchandise under the direction of theMerchandiser/Shop Manager.
- Assist customers in their purchase decisions by helping them select relevant and appropriate products, offering proper advice and suggesting gift vouchers when applicable.
- Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times.
- Follow the stock level and upcoming shipments.
- Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests.
DeFacto
Visual Merchandiser
July 2020 - May 2021
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Designed and implemented visually appealing product displays to attract customers and enhance the overall shopping experience.
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Collaborated with the store management team to visual merchandising strategies with seasonal trends, promotions, and brand guidelines.
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Ensured consistent brand representation through the layout, organization, and presentation of products across all store sections.
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Conducted regular stock checks and updated displays to ensure inventory levels were appropriately reflected and displayed
HECHTER PARIS
Visual Merchandiser, Cashier
May 2021 - March 2023
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Designed and implemented visually appealing in-store displays and window arrangements, ensuring alignment with Hechter Paris' brand identity and seasonal trends.
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Organized product layouts, mannequins, and promotional areas to maximize customer engagement and sales.
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Provided exceptional customer service as a cashier, efficiently processing transactions, handling returns, and addressing customer inquiries.
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Maintained store organization and inventory, ensuring stock levels were optimal and displays were consistently replenished.
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Contributed to creating a positive and welcoming store environment, driving customer satisfaction and brand loyalty.
Fashion Retail Group, SKECHERS
Team Leader
June 2024 - Now
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Monitored daily operations, including stock management, visual merchandising, and store presentation.
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Managed inventory and stock replenishment, ensuring shelves were fully stocked and organized to meet customer demand.Assisted in scheduling and delegating tasks to ensure efficient store operations and optimal staffing levels.
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Handled customer inquiries, complaints, and returns, ensuring a positive customer experience and resolving issues promptly.
Education
Alexandria University
Geography Department - Bachelor's Degree
2017 - 2022
Skills
Personal Skills
Visual Merchandising, Management, Cash management, sales techniques