Mohamed Abdelmonem

Gifting company based in UAE and working in a lot of Arab countries.

Handling customers inquires and issues via phone, chat, WhatsApp and Email.

Acting as a delegate to handle the cases between customer services and OPs.

Handling Amazon UK customers.

Solving their issues.

Sorting financial issues.

Solving logistics problems.

• Creating a recruitment plan and calendar according to operation and sales projections
• Generating official internal documents such as offer letters, appointment letters, salary slips, and warning letters
• Creating onboarding plans and educating newly hired employees on HR policies, internal procedures, and regulations
• Maintaining physical and digital files for employees and their documents, benefits, and attendance records
• Creating employee engagement plans, getting necessary budget approval, and initiating activities
• Collaborating with outside vendors, upper management and employees to maintain CSR standards conscripted by authorities
• Evaluating employee performance and appraising their pay scale accordingly
• Taking appropriate disciplinary action against employees who violate rules and regulations and addressing employee grievances
• Follow up on the hiring process
• Evaluate candidates while the hiring process
• Manage to land the candidate at the correct project
• Provide stakeholders with their employees required criteria

• Negotiating with suppliers to obtain better rates for raw materials or other items needed for production.

• Coordinating the use of warehouses, trucks, and other equipment used to store or dispatch shipments.

• Analyzing data to determine the best shipping options based on price, time frame, and method of shipping.

• Analyze supply chain processes and recommend methods to improve efficiency.

• Developing relationships with clients to ensure they are satisfied with the service they are receiving.

• Identify opportunities to obtain new clients or increase current client contracts.

• Monitoring inventory levels and arranging shipments of goods based on demand or sales trends.

• Providing customer service to existing clients by answering questions for the customers or resolving their problems.

• Providing Client Support to help the client for business growth.

• Creating reports that detail shipping activity or summarize other business operations.

• Building relationships with clients based on trust and respect.

• Collaborating with internal departments to facilitate client need fulfillment.

• Being responsible for deliveries for the shipment and documents.

• Processing and providing accurate invoices to clients based on sales orders, and doing the performance reports for the clients.

• Working closely with the Clients to ensure the completeness of our rule

• Monitoring goods received and goods issued.

• Handling International orders.

• Handling invoices.

• Handling other duties and responsibilities as assigned by management.

• Resolve problems concerning transportation, logistics systems

Typical duties for SMEs include:

• Analyzing company activities to ensure resources are used efficiently
• Providing documentation and communication regarding specialized organizational processes
• Taking a technical concept and making it easier to understand
• Creating and editing processes to help businesses perform tasks consistently
• Supporting leadership in aligning company and personal values with a strategic vision
• Making recommendations for technology infrastructure, software and equipment
• Assisting in sales growth and account management when needed

Calling Customers to Arrange an schedule their orders delivery dates and time

• To provide a professional first technical point of contact for the customer.
• Document all troubleshooting and a case management actions via the electronic case management system.
• Provide updates as needed to the customer in order to meet performance objectives.

Typical duties for SMEs include:

• Analyzing company activities to ensure resources are used efficiently
• Providing documentation and communication regarding specialized organizational processes
• Taking a technical concept and making it easier to understand
• Creating and editing processes to help businesses perform tasks consistently
• Supporting leadership in aligning company and personal values with a strategic vision
• Making recommendations for technology infrastructure, software and equipment
• Assisting in sales growth and account management when needed

• Monitor remote/side by side calls.
• Monitor unusual occurrences, report follow-up procedures, and report daily, monthly and year-to-date comparisons.
• Analyze customer complaints and bad ratings and set an action plan.
• Analyze quality scores and share the insights along with the action plan to improve QA scores and process.
• Report the repeated offenders from Quality or complaints point of view.
• Prepare the audit plan and ensure it appropriately addresses the audit objectives.
• Maintain professionalism and monitor the improvement action in the department.
• Delivering coaching sessions to agents and tracking the outcome of the coaching.
• Measuring the improvements to the monitoring process and the coaching given.
• Creating the weekly and monthly presentation and delivering it on time to the operations and to the Management.
• Delivering training sessions and orientation sessions for newcomers. Collect and analyze call-center statistics.

Receiving calls from the customers in order to solve their quires and problems.

• Act as a front-line interface with customers of Vodafone companies worldwide.
• Role involves calling existing/new customers to offer them a wide range of Vodafone Price plans and handsets.
• The main purpose is to facilitate and provide a Vodafone global customer experience

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing