Mohamed Hekal

• Greet and welcome all guests in a professional and hospitable manner.
• Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
• Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
• Have a thorough working knowledge of hotel property management systems (Opera - PMS - Micros).
• Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
• Proven experience as a Night Auditor.

• Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Assisted clients in understanding their available options and helped them select the right service plans for their needs.
• Greeted customers and offered them assistance where possible.

• Created and maintained a staff training program that featured best practices for lead generation and customer retention.
• Handled and resolved escalated customer complaints.
• Hired and trained new employees on an as needed basis.
• Opened and closed the business and verified all financial transactions on a daily basis.

• Provided telephone services and operated the multi-line telephone switchboard effectively. Received and transfer all calls.
• Communicated with all guest room status changes to Housekeeping department and Delivered guest amenities as necessary.
• Professionally handled guest complaints, problem solve to satisfy all guest needs, and followed up with manager.
• Worked with POS systems for customer transactions as needed.

Getting offers from hotels allover Egypt, then start communicating with companies in all fields to offer them my products as trips all over the country for vacations.

Designing tour programs to Egypt’s coasts and tourism areas with calculating the best profit that suitable to offer the best deals in the market due to the location of the company between a lot of others companies and to lead them.

Comparing prices of airline to book the best flexible price that suit the facility and insured my profit from it using Amadeus System.

Studied Tourism Studies Course, which allows me to study the following courses:

1- English Language.

2- Introduction to Tourism.

3- Types Of Tourism.

4- Tourism Regions.

5- Tourism Companies " Tourism Guiding - Tourism Operating - Tour Leading ". 6- Tourism Planning.

7- Tourism Transportations.

8- Airline Ticketing.

9- Hotels Management.

10- Sales.

11- Marketing.

12- Events and Conferences.

13- Finance.

14- Economics.

15- Revenue.

16- Protocol & Etiquette.

17- Microsoft Office.

18- Human Resources.

19- Public Relations.

20- History.

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