Professional receptionist who takes pride in being the first face of the company that visitors greet, with strong communication and organization skills. Efficient at multitasking, Strengths include complex problem solving using creative solutions to go above and beyond for visitors and guests, excels at phone operations, client check-ins and general front desk operations.



Marital status


Graduated From

Faculty of Tourism and Hotels Management

Graduation Year

June, 2019


21 NOV 1996



Work Experience

Holiday Inn Express Safa Park – Dubai

Front Desk Receptionist

March 2020 - Now

  • Greet and welcome all guests in a professional and hospitable manner.
  • Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
  • Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
  • Have a thorough working knowledge of hotel property management systems (Opera - PMS - Micros).
  • Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
  • Proven experience as a Night Auditor.

Fairmont Nile City

Telephone Operations Agent

April 2019 - March 2020

  • Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Assisted clients in understanding their available options and helped them select the right service plans for their needs.
  • Greeted customers and offered them assistance where possible.

Alexander The Graet M/Y

Front Office Manager

August 2018 - January 2019

  • Created and maintained a staff training program that featured best practices for lead generation and customer retention.
  • Handled and resolved escalated customer complaints.
  • Hired and trained new employees on an as needed basis.
  • Opened and closed the business and verified all financial transactions on a daily basis.

Dusit Thani Lake House The Club

Front Desk Agent

January 2018 - June 2018

  • Provided telephone services and operated the multi-line telephone switchboard effectively. Received and transfer all calls.
  • Communicated with all guest room status changes to Housekeeping department and Delivered guest amenities as necessary.
  • Professionally handled guest complaints, problem solve to satisfy all guest needs, and followed up with manager.
  • Worked with POS systems for customer transactions as needed.

Upper Moon

Tour Operator

February 2017 - August 2017

Getting offers from hotels allover Egypt, then start communicating with companies in all fields to offer them my products as trips all over the country for vacations.

Nile Stars Travel Agency

Tour Operator

September 2016 - January 2017

Designing tour programs to Egypt’s coasts and tourism areas with calculating the best profit that suitable to offer the best deals in the market due to the location of the company between a lot of others companies and to lead them.

Honeymoon Tailors

Ticketing Agent

June 2016 - September 2016

Comparing prices of airline to book the best flexible price that suit the facility and insured my profit from it using Amadeus System.


Graduated from Faculty of Tourism and Hotels Management

Tourism Studies - English section - Bachelor's degree - Very Good

2015 - 2019

Studied Tourism Studies Course, which allows me to study the following courses:

1- English Language.

2- Introduction to Tourism.

3- Types Of Tourism.

4- Tourism Regions.

5- Tourism Companies " Tourism Guiding - Tourism Operating - Tour Leading ". 6- Tourism Planning.

7- Tourism Transportations.

8- Airline Ticketing.

9- Hotels Management.

10- Sales.

11- Marketing.

12- Events and Conferences.

13- Finance.

14- Economics.

15- Revenue.

16- Protocol & Etiquette.

17- Microsoft Office.

18- Human Resources.

19- Public Relations.

20- History.

Courses and Certificates

HR Development Course

The British international Center and approved from Ministry of Investment and Corporate Sector.


Front desk check in and check out

Institute of Hospitality Endorsed

Front desk upselling

Institute of Hospitality Endorsed

Effective communication with staff

Institute of Hospitality Endorsed

COVID -19- responsiblity & service tips

Institute of Hospitality Endorsed

General Data Protection Regulation (GDPR)

Institute of Hospitality Endorsed

Guest experience fundamentals

Institute of Hospitality Endorsed

Customer (experiential) service


True Hospitality Service Skills


IHG Way of Clean for Non-Housekeeping Colleagues


Human Rights


Problem Resolution in Practice - Front Office


Problem Handling V2


Holiday Inn Express Mission Made Easy Brand Experience Training



  • Leadership and Management Skills

    Problem Solving

    Strategic thinking




  • Organizational Skills

    Meeting deadlines

    Time management


    Creative Thinking


  • Team Building Skills


    Receptiveness to Feedback








Mother Tongue