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Zusammenfassung

My name is Mohamed Khaled.

I am 26 years old.I graduated from the Faculty of Languages and Translation in 2021.I am Egyptian.I live in Qalyubia.

Work ExperienceI have worked in many positions, but the ones where I used German are two, namely:

1- Tour Guide (one year) at MTS in Hurghada (2018).2- Customer Service Representative (more than two years) at Teleperformance (2019).

At Teleperformance, I worked in three departments:

Sky (Sales Contracts and Technical Support)

Amazon Product Assurance (Seller Support)

Amazon Retail (Customer Service)

3- Ison Experience (SheIn Account) - Back Office (2022).

Address

AlQayoubia

Graduation Year

2021

Age

24

Birthday

01-03-1999

Nationality

Egyptian

Marital status

Done

Status

Married

Gender

Man

Languages

Language

Deutsch: 

Professional

Language

Englisch: 

Very good

Language

Arabisch: 

Motherlangauge

Language

Dutch: 

Professional

Skills

  • Multilingual: Fluent in German, English, and Dutch, allowing me to communicate effectively with diverse clients.

    Customer Service Expertise: Extensive experience in call centers, handling customer inquiries, resolving issues, and providing high-quality support.

    Problem-Solving: Ability to address customer concerns efficiently and ensure satisfaction.

    Tourism Knowledge: Strong understanding of the tourism industry, including guiding tours and assisting travelers.

    Technical Proficiency: Skilled in using CRM systems, call center software, and online customer support tools.

    Adaptability: Quick learner with the ability to work in fast-paced environments.

Work experience

MTS Global

Tourleader

February 2018 - May 2020

I accompany German tourists and explain to them how our daily program will proceed. I visit many landmarks with them.

Teleperformance

Customer service representative

June 2019 - January 2022

I assisted customers over the phone in solving their technical issues or purchase-related problems. I supported many customers from Germany, Austria, and Switzerland.

Foundever

Customer service representative

August 2023 - Now

Ison Experience

Customer service representative

August 2022 - July 2023

Weiterbildung

Deplom

Education and CertificationsI obtained a two-year diploma in Tourism, which qualifies me to work as a tour guide.

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