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Summary

Highly motivated and customer-oriented professional with a background in marketing and customer service. Proven ability to engage clients, build strong relationships, and deliver exceptional service. Passionate about leveraging marketing strategies to enhance brand presence and drive business growth. Seeking an opportunity in the marketing field to apply communication skills, analytical thinking, and creative problem-solving to support brand development and customer engagement

Graduation Year

2019

Years of Experience

5

Gender

Male

Graduated From

Al Baha University

Work Experience

STC- Saudi Telecom Company

Manger Assistant STC

January 2019 - May 2019

I had on the job trained at for marketing and business administration for four months, 120 hours.

NWC

Customer Service

September 2020 - Now

Dedicated customer service specialist with expertise in water station operations and distribution systems. Currently employed by Sanam, a contracted company for the National Water Company, responsible for water distribution via tankers. Skilled in managing customer inquiries, and ensuring efficient service delivery. Passionate about optimizing water distribution processes and enhancing customer satisfaction through effective communication and problem-solving

Projects

Water Station Operation Project

Customer Service Specialist

Skills

  • Effective Communication

    Strong ability to engage with customers and stakeholders professionally

  • Problem-Solving

    Skilled in identifying challenges and implementing efficient solutions.

  • Working Under Pressure

    Capable of managing tasks effectively in fast-paced environments.

  • Computer Proficiency

    Experienced in using essential software for business operations.

  • Customer Relationship Management (CRM)

    Understanding of strategies to enhance customer experience.

Education

University of Al Baha

Business Administration - Bachelor's

2015 - 2019

Languages

Language

Arabic: 

Native

Language

English: 

Professional

Courses and Certificates

Marketing for startups [2022/1/1]

droob

Design thinking course by monsh'at [2021/7/10]

monsh'at

E-marketing at the lowest costs by monsh'at [2021/5/1]

monsh'at

Telework - Set up your Workplace [2020/2/7]

Insurance Market by droob [2019/8/17]

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