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Summary

Accomplished IT help desk specialist with 2+ years of experience keeping systems running and resolving trouble tickets in a Windows 10 environment. At SE Wiring System Egypt, installed 90+ new PC workstations and laptops with Windows 10 with zero downtime.

Residence

The United Arab Emirates

Years of Experience

2 years

Graduation Year

2018

Age

26

Title

IT Engineer

Marital status

single

Military status

finished

Nationality

Egyptian

Graduated From

faculty of computers and informatics (computer science ) - suez canal university - egypt

Gender

male

Work Experience

Al Ismail company

IT Engineer

March 2020 - January 2021

Maintained 99% satisfaction rating in monthly end-user

scoring through applied interpersonal skills and providing fast.

Performed 60+ successful hardware and software repairs per week.

Reduced downtime for 200+ machines by 40% by scheduling and performing regular maintenance of hardware and software.

Coached other help desk support agents on technical duties and managed hardware and software training on product catalog

SE Wiring System Egypt " Sumitomo "

IT Engineer

January 2021 - September 2021

Maintain daily perfomance of computer systems. Install computer peripherals for users.

Resolve technical problems with Local Area Network "LAN" , Wide Area Networks "WAN" and other systems.

Spearheaded hardware and software upgrade rollout.

Became a trusted resource through high-level problem- solving skills. Solved machines issues with 12% more success than the company average.

​

Skills

  • IT

    CCNA

    MCSA

    MCSE

    Hardware Troubleshooting

  • programming

    Java script

    c#

    SQL

    ASP

Education

faculty of computers and informatics

computer science - good

2014 - 2018

Languages

Language

Arabic: 

Mother Tongue

Language

English: 

Professional

Language

French: 

Good

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