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Summary

Detail-oriented and motivated accounting graduate with a degree in Business Account Administration. Strong foundation in financial reporting, bookkeeping, and budgeting. Eager to start a full-time role as an accountant where I can apply my academic knowledge and grow professionally. Known for being organized, reliable, and able to work well under pressure to meet deadlines

Age

24

Graduation Year

2025

Marital status

Single

Military status

Don't have

Birthdate

3/5/2001

Graduated From

Business Account Administration

Nationality

Egyptian

Gender

Female

Work Experience

Atheel Contat Center

Call center Eizz Almonfy

January 2023 - January 2024

Call Center Agent Ezz El Menoufy – Order Taking Account

Received customer calls and took orders.

Solved customer issues quickly and politely.

Managed the team during shifts and gave support when needed.

Trained new staff and helped them pass certification

Atheel Contact center

Call center in Abo Tarek

August 2022 - December 2022

Handled customer calls efficiently, taking and processing orders accurately.

Acted as a shift leader, overseeing daily operations and supporting team members during shifts.

Resolved client issues professionally to ensure customer satisfaction.

Delivered training sessions and onboarding for new team members.

Created and conducted certification assessments for newcomers to ensure quality and readiness.

Provided continuous support and coaching to improve team performance

Atheel contact Center

Call center Agent

February 2024 - Now

Job Description – Call Center Agent (Real Estate Account) Handled incoming customer calls regarding real estate projects. Assisted clients with installment follow-ups and guided them to the appropriate department if they had issues with their units. Presented brief overviews of real estate projects marketed by the parent company and highlighted their key features to attract and convince customers. Supported team members by explaining unclear information and helping anyone who needed guidance. Always worked closely with my team to ensure smooth operations and high customer satisfaction

Projects

Atheel contact Center

Call center Agent

https://www.facebook.com/share/1DmnbiBrF1/

Call center Agent in different accounts

Skills

  • Communication

    Strong Communication skills

    Team work skills

  • Account Skills

    Strong knowledge of accounting principles and financial reporting

    Accurate data entry and high attention to detail

    Experience in preparing balance sheets and income statements

  • Problem solving

    Problem-solving and decision-making under pressure

  • Organization Skills

    Highly organized and detail-oriented

  • Behavior

    Honest, trustworthy, and committed to quality

  • Self -motivated

    Self-motivated and able to work independently

  • Flexibility

    Flexible and able to adapt to new environments

  • Team work skills

    Good interpersonal skills and respectful to others

Education

Business Account Administration

Accounting - Bachelor's

2019 - 2025

Start in cairo university in 2019

2020 gap year

2021 gap year

Finished in helwan university in 2025

Bachelor's degree

Languages

Language

Arabic: 

Mother Tongue

Language

English: 

Good

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