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Summary

Experience of 7 years as Billing and collection specialist with the following job description:

  • Responsible for reaching out to customers (calls, Emails & Face to Face meetings).
  • Collect payment for overdue bills, payments.
  • Acts as liaison between creditors, customers, and managers overdue accounts
  • Advising customers on their various payment options.

Gender

Male

Marital status

Married

Graduated From

Bachelor's degree in Metallurgy & Materials Science Engineerin

Graduation Year

2014

Military status

Served

Birthdate

August 9th 1987

Nationality

Egyptian

Residence

Egypt

Work Experience

Centro global solutions

Billing and collection specialist

January 2013 - January 2014

serving "US, and CANADIAN clients, Responsible for reaching out to customers calls). Collect payment for overdue bills.

Centro global solutions

Senior Billing and collection specialist

January 2015 - January 2017

serving "US, and CANADIAN clients, Responsible for reaching out to customers calls). Collect payment for overdue bills.

Centro global solutions

Billing and collection specialist Team Leader

January 2018 - Now

-Serving "US, and CANADIAN clients, Responsible for reaching out to customers calls).

  • Collect payment for overdue bills.
  • Acts as liaison between creditors & customers managers overdue accounts
  • Ensure the payment plan is executed within the timeline.
  • Advising customers on their various payment options.
  • Maintain Customer Files by keeping file/system updated.
  • Coaching staff members.

Education

Faculty of Petroleum and Mining Engineering Suez University

Metallurgy & Materials Science Engineering - Bachelor's degree in Engineering

1999 - 2014

Materials Science Engineering

Skills

  • Strong understanding of billing and collection processes, and Revenue Cycle Management (RCM).

    1. Strong understanding of billing and collection processes, and Revenue Cycle Management (RCM). 2. Highly-skilled in negotiation. 3. Able to handle complex calls and situations. 4. Communication a

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