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Summary

A highly competent and enthusiastic First Line Support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance.

Now looking for a suitable position with an ambitious & exciting company.

Age

27

Work Experience

Abu Auf

supervisor

June 2019 - Now

Taking payments and answer questions about the products the shop sells.

Collect finished orders from the baristas, then bag and hand orders to customers.

Answering questions about products without having to interrupt baristas and managers

Danone

Sales

January 2016 - August 2016

Offering assistance and answer questions, so shoppers can make informed decisions about their purchase of merchandise.

Focusing on interpersonal and communication skills.

Working directly with customers who shop at the retail store.

Reporting to an immediate department supervisor or store manager.

Carrefour

Cashier

September 2016 - September 2017

Receiving payments and issuing receipts.

keeping track of all cash and credit transactions.

Track transactions on balance sheets and report any discrepancies

Skills

  • Soft Skills

    Communication, Analyse, Teamwork, Problem, solving

  • MS Office:

    Excel, Word, PowerPoint

Languages

Language

Arabic: 

Mother Tongue

Language

English: 

Very Good

Education

Teba University

Bachelor of Commerce - Good

2018 - 2022

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