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Summary

  1. Motivated accountant with experience in accounting, customer service, data entry, and sales executive roles
  • Proficient in welcoming and assisting customers, describing product features, and maintaining client relationships
  • Skilled in handling customer interactions, delivering value-added solutions, and streamlining sales processes
  • Experienced in reception, cashier duties, verifying transactions, and customer account management
  • Capable of assisting customers in finding the right products, handling customer needs professionally, and providing product information
  • Proficient in customer follow-up, handling customer issues, and documenting concerns
  • Possesses high management skills, independent thinking, and strong communication and presentation abilities
  • Fluent in Arabic, proficient in English up to level B2, and currently learning Russian

Years of Experience

3 years

Residence

Dubai, UAE

Graduation Year

2021

Title

Sales Executive

Nationality

Egyptian

Work Experience

The cheese seller

Sales Executive

December 2023 - Now

Welcoming, Greeting customers In the store with a smile. Accurately describe product features and benefits to the customer. Maintain a good relationship with customers and maintaining client record. Actively seek out customers in store helping them to find needed items and make them satisfied.

Coca-Cola

Sales Developer

July 2023 - December 2023

Handling first interactions with the end customers until product delivery. Working with our team for delivering a value-added solution for delivery and sourcing. Adjusting our company process to streamline the sales process. Following up and mentoring the customer needs and ensuring adequate after-sales support.

Golden Spa - Sharm Elsheikh

Accountant

January 2023 - June 2023

Handling the reception & cashier duties in some cases. Verifying cheques, money transactions, account management for clients and companies. Working with the team to arrange & process customer transactions.

Kinda Shoes

Sales Executive

July 2021 - September 2022

Helping customers to know the best product that they need. Making sure to handle the customers in a professional way. Delivering the all information about the product to the customers. Understanding the customer needs and make this needs satisfied at the best possible way. Variable communicate, initialize and manage relationship with customers with customers. Reserving customer complaints and concerns, Matching customer needs.

Majeral Egypt

Customer Service

August 2020 - November 2020

Daily cold-calling with the customers to follow up for further support. Following up on pending and ongoing trouble tickets. Handling minor & major customer issues as per the company process. Documenting the customer issues on our CRM.

Projects

MICROSOFT OFFICE SPECIALIST MASTER (MOS.MASTER)

Excel, Word, PowerPoint, Access, Live Applications

Excel 'Very Good', Word 'Very Good', PowerPoint 'Very Good', Access 'Very Good', Live Applications 'Very Good'

Skills

  • Key Skills

    High management skillset and independent thinker

    Comfortable on the phone and via email with potential and existing Customers

    Good listener, interrogator, mature & self-motivated, good presenter, and a skillful diplomat

    Highly organized, and able to work well independently and in a team

    Very good communication and presentation skills: written and oral within small group

    Arabic mother tongue

    Very good English up to level B2 plus

    Start learning Russian language

Education

Faculty of Commerce English section, Bani Suief University

Accounting and finance - Good

2019 - 2021

Languages

Language

Arabic: 

Native

Language

English: 

B2

Language

Russian: 

Elementary

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