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Summary

Experienced Agile Project Manager with 8+ years of success in the IT industry, specializing in Scrum-based delivery, client retention, and upselling. Proven track record of concurrently managing multiple projects with budgets ranging from $50K–$100K, from initiation to closure within scope and timeline. Proficient in Jira, Trello, ClickUp, Slack, and MS Teams. Skilled in cross-functional team leadership, stakeholder communication, risk management, and driving continuous improvement across software delivery cycles.

Years of Experience

8+

Residence

Khaitan, Kuwait

Work Experience

ArhamSoft Pvt Ltd (Software House)

Agile Project Manager

May 2022 - Now

  • Concurrently manage 5–10 software projects with budgets ranging from $50K–$100K, ensuring delivery within scope, schedule, and budget.
  • Apply Agile/Scrum principles including sprint planning, backlog grooming, and retrospectives for iterative and incremental development.
  • Effectively lead and motivate cross-functional teams, allocating resources for optimal performance using Jira, Trello, ClickUp, Slack, and MS Teams.
  • Drive client upselling and retention strategies, maintaining strong relationships and aligning deliverables with client objectives.
  • Establish transparent communication channels with stakeholders, providing regular project updates and managing expectations.
  • Identify and manage project risks, developing mitigation plans for potential challenges before they impact delivery.
  • Oversee project budgets, track expenses, and ensure cost-effective solutions without compromising quality.
  • Implement quality assurance processes to ensure high-quality software product delivery.
  • Drive continuous improvement initiatives within the project team, optimizing processes and methodologies.

PNM Group Pvt. Ltd. (Software House)

Project Coordinator

June 2019 - April 2022

  • Developed and maintained comprehensive project plans, schedules, and documentation, ensuring all milestones were tracked and delivered on time.
  • Monitored project progress and proactively reported status, risks, and blockers to senior management, enabling timely decision-making.
  • Coordinated cross-functional teams to ensure seamless collaboration across development, QA, and client-facing departments.
  • Prepared detailed project reports and status updates for stakeholders, maintaining transparency throughout the project lifecycle.
  • Successfully managed project budgets, ensuring all deliverables were completed within allocated costs.
  • Led the successful delivery of a high-profile project for Canadian Tire, recognized with the Employee of the Year 2020 award.

Hi-Tech Network Pvt. Ltd.

Project Coordinator

December 2016 - June 2019

  • Coordinated with Level 1 technical support specialists to take over calls outside their level of support
  • Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.
  • Providing support in team coordination, website development and Social media management.
  • Onboarded and trained all incoming junior tech support specialists.

Achievements

🏆 Shining Star Award & Shield — ArhamSoft, March 2026 (Best Client Retention)

🏆 Shining Star Award & Shield — ArhamSoft, March 2025

🏆 Shining Star Award & Certificate — ArhamSoft, April 2024

🏆 Shining Star Award — ArhamSoft, September 2023

🏆 Shining Star Award — ArhamSoft, February 2023

🏆 Employee of the Year — PNM Group, 2020 (Led successful project delivery for Canadian Tire)

Education

Ilma University

BS Software Engineering

2013 - 2017

Skills

  • Project Management

    Leadership

    Strategic thinking

    Communication

    Problem-solving

    Team Management

    Risk management

    Agile Methodologies

    Scrum Framework

    Waterfall Methodology

    Budgeting and Cost Management

    Project Planning

    Stakeholder Management

    Sprint Planning

    Backlog Management

    Cross-Functional Collaboration

    Retrospective Meetings

    JIRA

    Trello

    Click Up

    Slack

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