Mohamed Ezzat

Provided sales support for customer and designer drawing engineering. Trained on both hardware and software for the Equipment Hydraulic and engraving systems. Prepared both technical and financial offers for the customers. Conducted meetings with customers explaining system features and advantages.

Worked as a single interface with external parties Mobile Operators. Fulfilling all the customer requirements with the best quality and sensitivity to their need. Resolving all account queries and accelerating response to technical problems and providing solution for our customer problems key projects in unit. Undertaking the full administrative process for key accounts. Building a new image of T.E through providing a full support to our customer inside T.E and working to fulfilling all the customer’s needs.

Coordinating the relations between TE and Mobile Network Operators (MNOs) and Internet Service Providers (ISP's) in both the technical and financial issues. Providing the needed technical and financial support for all of MNOs & ISPs. Investigating and solving for all problems that facing customers through the direct connection between CRM management and all TE sectors. Providing the decision makers with the needed data analysis, which help them to achieve the optimum decisions. Preparing to set up a service desk to accelerate the problem-solving process and enhance the provided services to the customers, which reflecting in the quality of service (QoS). Providing all needed support for the CRM applications. Contact with all customers to follow up the problem-solving processes and ensure their full satisfaction.

Working to Secure and maximizing the revenues from sales of Co-Location services through the development of business plans and long-term agreements with the operators. Responsible for studying the volume of traded work and the volume of Co-Location services provided, while comparing them with their equivalent of months during the same year and previous years to determine the extent and cause of the deviation, either positive or negative. Analyze the local market on a regular basis and make a monthly assessment that includes comparing all Co-Location services provided to determine the strengths of sales and identify alternative plans to face the crises and risks facing the DWS sector. Provide a monthly performance assessment report includes a clear comparison of the financial performance of corporate customers to assess weaknesses and strengths in sales. Continuous communication with the operators to achieve measurement indicators to achieve the planned growth rates in sales.