Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Birthdate

16/9/1990

Military status

finished

Marital status

Married

Graduated From

The High Institute For Social Service

Years of Experience

2 years and 6 month

Work Experience

Vodafone Egypt

Customer Service Representative Specialist

January 2016 - December 2018

  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

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Operation Supervisor

January 2019 - Now

• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

• Monitored supply chain and managed logistics functions for company.

• Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.

• Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.

• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

The High Institute For Social Service

Social Welfare - Bachelor

2011 - 2015

Languages

Language

Arabic

Mother Tongue

Language

English

Very Good