Heba Hassan Helal

Talent Acquisition:

● Responsible for the Talent Acquisition life cycle and onboarding for the 2 business units.

• Supported in recruiting a team of 12 high quality senior property consultant for TMG.
• Hired 3 top achievers in the last quarter December 2022.
• Hired the top 2 achievers for Q1&Q2 2023.

● Created and monitored key Talent Acquisition metrics and reports.

Personnel:

● Handled employee insurance procedures by delivering insurance checks to the insurance authority and preparing forms 1, 2 and 6.

● Dealt with social insurance and labor office to solve employee issues.

● Handled medical insurance part.

● Responsible for calculation and data Entry of attendance, annual, emergency and sick leave.

● Updated and maintained employee's filing system.

Payroll:

● Implemented, maintained, and reviewed payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, taxes, and other deductions.

● Ensured accurate and timely processing of payroll updates including new hires, terminations.

Employee Relations:

● Assisted in firing decisions and conduct exit interviews.

● Responsible for Com&Ben program for the employees; I applied discount program with: B.Tech - House of Cocoa - InShape Clinics...etc.

● Updated the company policies related to escalations and conflicts.

● Tracked employee's performances at regular intervals and keep a note of promotions.

Organizational Development:

• Provides guidance and input on business unit restructure, workforce and succession planning and onboarding, learning and development, and performance management.
• Responsible for designing the competency framework & Succession planning & Replacement chart.
• Provides day-to-day performance management guidance to line management ( coaching, counseling, career development, disciplinary actions)
• Conducts weekly/Monthly meetings with respective business units.

Learning and Development:

• Responsible for designing, creating, and delivering training programs that meet defined business requirements (Soft Skills & Technical material)
• Responsible for program administration, including scheduling, communications, materials production, facilities coordination, and participant tracking.
• Deliver face-to-face and virtual classroom training by creating a positive learning environment, ensuring that all delegates receive appropriate motivation, direction, coaching, and feedback to achieve learning objectives.

Performance Management:

• Responsible for measuring and improving employee performance.
• Responsible for performing performance analysis, preparing reports, and evaluating current performance trends.
• Analyze the impact of employee performance interventions on organizational performance and provide reports to management.
• Identify performance gaps upon competency-based.

​Recruiting:

• Supported in recruiting a team of 12 high quality senior property consultant for TMG.
• Hired 3 top achievers in the last quarter December 2022.
• Hired the top 2 achievers for Q1&Q2 2023.

• Designing and updating job descriptions.
• Conducting Interviews in English & French.
• Planned interviews and selection procedure, including screening calls, assessments and in-person interviews.
• Sourcing potential candidates from various online channels ( LinkedIn )
• Sending recruiting emails to passive candidates and following up.

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• Designing and making 2D art pieces.
• Working with Photoshop and Illustrator on multiple projects.

• Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service.

• Meets defined KPIs including NPS and sales.

• Processes transactional activities in line with Vodafone standards, policies and processes.

• Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs.

Organizing TEDx event 2022 in Cairo, AUC.

As I am the event manager I am planning every detail regarding the event starting from the date and location and

ending with the speakers identity.

I was honored to be asked to be a speaker in TEDx 2020 as I am a motivational influencer.

My speech under the name of "Escaping the trap of social stereotypes" is Available on YouTube TEDxTalks channel.

English Instructor

• Teach basic English skills including reading, writing, and speaking for foreigner.
• Compose lesson plans in order to successfully incorporate the full duration of each lesson.
• Execute lessons efficiently using different styles of teaching depending on the content.

Engage students to ensure a lively classroom atmosphere.

**French/ English translator **

Kept translation processes consistent with development, implementation, and regular use of standard strategies

and checklists. Maintained intended meanings by checking specific words and phrases against official sources.

• Designing and making 2D art pieces.
• Working with Photoshop and Illustrator on multiple projects.

I have completed the Project management program from Google.

I have applied what I have learnt from this program over TEDx event organizing as it is my project.

I have obtained the conversation certificate from** The British Council in Egypt.**