Nouran Muhammed

Become a leading expert on restaurants menu setup and engineering

Perform 1:1 onboarding with our customers (on-site training)

Upgrade our customers’ workflows; help them love the brand

Build longer term customer relationships to foster brand loyalty

Experiment with new onboarding flows to accelerate growth

Identify and report issues with the customer experience

Provide design and product input to the first time user experience

Scale sales to many thousands of paying customers

Inform and influence our overall growth strategy

Making Facebook & Instagram shop

Zyda helps local stores sell through social media with a seamless and branded online ordering experience.

Welcoming the client. Gathering the needed info to Set up the website via Email. Doing the setup and the required edits. Creating the online payment account using the legal and banking documents. Adding menu by Excel sheet. Purchase and set custom domain or set up existing domain and linked it with zyda. Answer all client's inquiry. Making daily webinar sessions. Two sessions Q&A Sessions & Dashboard Training. Making sure that the client is satisfied and activate the website.

Majorel creates amazing customer experiences that consumers love and we are proud of. By smartly combining people and technology we deliver true value for our partner Customer service representative (Uber Ksa) • Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Keeping records of customer interactions, transactions, comments and complaints.

An International company was established as the call center arm of Riadaa Group and became the principal contact center with a focus on the clients’ core business. Customer service representative (Account Masr El-kheir) Reporting to the TL (Hend Ahmed:+201062568226) • Attracting potential customers by answering services questions; suggesting information about other services • Resolving calls efficiently and effectively. • Coordinate between donors’ contributions and beneficiaries needs. • Reviewing, studying and choosing beneficiaries cases.

Providing all kinds of engineering, training, administrative, production, marketing, consultation services (excluding legal consultation) and technical experience and technicians in all aspects especially in communication and information technology aspect in Egypt and abroad. Customer service representative Reporting to the TL (Eslam Akram: +201113216513) • Attracting potential customers by answering products and service questions; suggesting information about other products and services. • Resolving calls efficiently and effectively. • Work as part of a team to ensure offering world-class Customer Service at all times. • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. • Meeting service level in handling all transactions measured through productivity reports. • Accuracy in handling all assigned tasks. • Maintain professional work relationships with colleagues, supervisor and manager.