Nourine Essam Mohamed

I was responsible for :

• Recruit and hire new employees.

-Manage training and development initiatives.

-Keep track of employee performance.

-Manage and improve communication.

-Create a good work enviroment.

-Handle conflicts.

I was a trainee at operations sector at

beirut branch .

I was working with 57 branches handling their clients requests including any back office requests .

I was resposible for :

-Responding promptly to customer inquiries.

-Acknowledging and resolving customer complaints.

-Processing orders, forms, applications, and requests.

-Keeping records of customer interactions, transactions, comments, and complaints.

-Communicating and coordinating with colleagues as necessary.

-Record a great number of data entry of new clients everyday.

-Ensure customer satisfaction and provide professional customer support.

I was responsible for :

-Communicating with clients to understand their needs and explain product value.

-Building relationships with clients based on trust and respect.

-Collaborating with internal departments to facilitate client need fulfillment.

-Maintaining updated knowledge of company products and services.

-Resolving complaints and preventing additional issues by improving processes.

-Moderating the clients social media platform like facebook, instagram .

I worked on Shatta for fabrics and berlin dental clinic accounts.

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-Following up on leads and winning new clients.

-Developing and implementing strategic plans to manage and grow accounts.

-Retaining clients and building strong, trusting relationships.

-Understanding client needs and identifying new business opportunities within your portfolio.

-Providing superior customer service and ensuring client satisfaction.

-Communicating and coordinating with internal teams to deliver solutions.

-Identifying opportunities for improvement and proposing new tools and processes.

-Supporting sales teams to improve their performance and reach targets.

-Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.

My accounts were : - Sound and light

-Balkona restaurant and cafe

-Ask aladin real state in USA.

-Host tours for tourism.

-boulangerie du mayass at Dubai emirates.

-Tommy men hairsalon.

-Digital experts