EZEUKWU OLUCHUKWU OLUWAKEMI

♦️ Effectively served walk in buyers and converted them to returning clients.

♦️ Promoted sales and improved Customer Retention.

♦️ Prepared weekly reports.

♦️ Handle complaints tactfully and professionally.

♦️ Positively handled enquires about the company and company products

♦️ Engaged with customers enthusiastically to drive sales.

♦️ Processed cash and credit payments using point-of-sales (POS) systems.

♦️ Maintain records of stocks and monitored sales.

♦️ Manage in-person and telephone complaints and requests from more than 100

customers daily

♦️ Perform regular assessments regarding customer complaints and provide

suggestions to improve customer satisfaction and retention by 15%

♦️ Meet or exceed customer satisfaction goals month over month

♦️ Prepared regular weekly and monthly reports and reconciled stock levels to ensure

accurate counts.

♦️ Handling Outbound and Inbound calls from customers

♦️ Providing information and resolving customers on complaints regarding specific products as

well as services.

♦️ Selling additional services by recognizing opportunities to up-sell.

♦️ Transferring customer calls with complex queries to appropriate staff

♦️ Provide information and advice to customers relating to bus fare, booking procedure and other

inquiries

♦️ Enter details of every contact in the system as required, obtain new customer information and

update existing customer details on the CRM.

♦️ Ensure deliverables are met within ascribed SLA timeframe