omar essam

This company is out source company that provide IT solutions to many companies.

Create Simple technical documentation enterprise systems.

Identify the various problems and resolve them.

Perform the various upgrades,patches and configuration to improve the hardware and software of the system.

Install and configure windows server features (DHCP,Domain Services,RDP).

Ensure adequate antivirus protection & solutions are maintained and updated.

Maintain maximum availability of supported services for users.

Serve as the first point of contact for users seeking technical assistance over the phone, email, or ticketing system.

Installing new software and hardware components.

Regularly evaluating our IT systems to ensure they meet the necessary demands.

Assisting with network administration tasks.

Ensuring data storage is safe and secure.

Resolving all issues coworkers have with their IT systems and software.

Educating coworkers about network security and best practices for computer usage.

Supporting the day-to-day operations of our computer network.

Perform remote troubleshooting through diagnostic techniques and pertinent questions Install modify and repair computer hardware and software.

1- Troubleshoot infrastructure issues

2- Support the end users

3- Get Backup For Domain Server

4- Train staff on new technologies

4- Perform remote troubleshooting through diagnostic techniques and pertinent questions Install modify and repair computer hardware and software

5-Assisting with network administration tasks

IT Help Desk

1- Troubleshoot infrastructure issues

2- Support the end users

3- Get Backup For Domain Server

4- Train staff on new technologies

4- Perform remote troubleshooting through diagnostic techniques and pertinent questions Install modify and repair computer hardware and software

5-Assisting with network administration tasks

T Help Desk

1-Troubleshoot infrastructure issues

2- Support the end users

3- Get Backup For Domain Server

4- Train staff on new technologies

4- Perform remote troubleshooting through diagnostic techniques and pertinent questions Install modify and repair computer hardware and software

5-Assisting with network administration tasks

IT Specialist - Out Source

1- Troubleshoot infrastructure issues

2- Support the end users

3- Get Backup For Domain Server

4- Train staff on new technologies

5-Assisting with network administration tasks

6-Supporting the day-to-day operations of our computer network.

7-Perform remote troubleshooting through diagnostic techniques and pertinent questions

8- Install modify and repair computer hardware and software.

IT Specialist - Out Source

1- Troubleshoot infrastructure issues

2- Support the end users

3- Get Backup For Domain Server

4- Train staff on new technologies

5-Assisting with network administration tasks

6-Supporting the day-to-day operations of our computer network.

7-Perform remote troubleshooting through diagnostic techniques and pertinent questions

8- Install modify and repair computer hardware and software.

Microsoft Certified Solutions Associate (MCSA) Self Study

Cisco Certified Network Associate (CCNA) Self Study

Sophos Firewall (Home Edition)

Kali Linux (Basics)

Vmware Workstation (Virtualization)