Nahid Saleh Salah

Specialization: Accounting

General Grade: Good

• Responsible for the financial report for the donors’ policies and procedures.
• Ensuring the Principal Investigators in managing budgets of the externally funded grants programs, through handling related financial and logistical aspects (such as procurement, HR, campus facility, etc.), while assuring compliance with the sponsor requirements and guidelines as well as NU policies and procedures.
• Create Hiring requests for all teams on projects. •Make salaries for all staff.
• Responsible for creating PR & cash in advance &settlements on projects.
• Create BVA to track budget availability.
• Responsible for Bank reconciliation for all projects.
• Create an entry on the ERP System.
• Responsible for the Laserfiche system

• Customer Support Excellence: Delivered high-quality support to customers via phone, email, and live chat, resolving inquiries and issues promptly. Consistently achieved high customer satisfaction ratings and positive feedback.
• Issue Resolution: Effectively managed and resolved complex customer complaints and concerns, employing active listening and problem-solving skills to find satisfactory solutions and prevent escalation.
• Product Knowledge: Developed an in-depth understanding of company products and services to provide accurate information and recommendations. Assisted customers in making informed decisions and maximizing their use of products.
• Performance Metrics: Consistently met or exceeded key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores. Monitored and analyzed performance data to identify areas for improvement.
• Team Collaboration: Worked closely with other departments to address customer issues, provide feedback, and ensure a cohesive approach to service delivery. Fostered a collaborative environment to achieve common goals.