Nahid Saleh Salah

Specialization: Accounting

General Grade: Good

• Generate budget and expense analysis reports.
• Prepare and distribute periodic invoices for project
• Prepare labor distribution adjustments
• Review invoices and assign account codes.
• Prepare accurate and timely financial reports for donors as planned / needed.
• Prepare detailed financial reports on grants for internal management purposes.
• Cooperate with the staff accountant to process project financial entries in the ERP system, ensuring accuracy, compliance and efficient reporting.
• Ensure grants contributions comply with accounting standards, internal policies/procedures donor rules/regulations.
• Prepare detailed staff cost report on grants for internal purposes and payroll process.
• Responsible for submitting the HR requests on HR system.
• Prepare PRs and check budget allocations and availability before committing purchases.
• Prepare the advances register and follow up on the clearance of all advances monthly.
• Responsible for submitting the internal/external correspondence on Laserfiche system.

• Customer Support Excellence: Delivered high-quality support to customers via phone, email, and live chat, resolving inquiries and issues promptly. Consistently achieved high customer satisfaction ratings and positive feedback.
• Issue Resolution: Effectively managed and resolved complex customer complaints and concerns, employing active listening and problem-solving skills to find satisfactory solutions and prevent escalation.
• Product Knowledge: Developed an in-depth understanding of company products and services to provide accurate information and recommendations. Assisted customers in making informed decisions and maximizing their use of products.
• Performance Metrics: Consistently met or exceeded key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores. Monitored and analyzed performance data to identify areas for improvement.
• Team Collaboration: Worked closely with other departments to address customer issues, provide feedback, and ensure a cohesive approach to service delivery. Fostered a collaborative environment to achieve common goals.