Omar Sami

· Installing and maintaining operating environments

· Monitoring these operating environments

· Responding effectively and speedily to any problems

· Maintaining a professional demeanor with clients and colleagues

· Providing training and support

· Ensuring operating environments stay safe and secure

.pdating any software and hardware where necessary

Serve as the first point of contact for users seeking technical assistance over the phone, email, or ticketing system

Installing new software and hardware components

Regularly evaluating our IT systems to ensure they meet the necessary demands

Assisting with network administration tasks

Ensuring data storage is safe and secure

Resolving all issues coworkers have with their IT systems and software

Educating coworkers about network security and best practices for computer usage

Supporting the day-to-day operations of our computer network

Perform remote troubleshooting through diagnostic techniques and pertinent questions Install modify and repair computer hardware and software

Activated accounts for clients interested in new services.

Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.

Trained and supported end-users with software, hardware and network standards and use processes.