A highly competent and enthusiastic First Line Support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance.
Now looking for a suitable position with an ambitious & exciting company.
Residence
Cairo,Egypt
Years of Experience
3 Years As Vodafone ICC Representative
Graduation Year
Ain Shams University , Faculty Of Commerce , English Section
Age
28
Title
ICC Representative
Marital status
Married
Military status
Done
Birthdate
26/6/1993
Graduated From
Ain-Shams University , Faculty Of Commerce , English Section
Nationality
Egyptian
Gender
Male