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Summary

I worked in the field of customer service through my work in banks and also worked as the director of the Academy of Human Development and Diplomas, and I was responsible for the maintenance company of photocopiers, and this during more than seven years. Without delay to them, I was working through a team and helping my team to finish what was asked correctly from us

Gender

Female

Marital status

Single

Birthdate

25/9/1986

Years of Experience

7 years

Graduation Year

2009

Graduated From

Faculty of law Ain Shams university

Nationality

Egyption

Work Experience

Attijariwafa bank

Call center agent

December 2018 - March 2020

  1. Handle the cases
  2. Make reports for my team Leader
  3. Slove any issue
  4. Help New comer
  5. Use CRM to complains for customers
  6. Sends mail to units to finish all cases

Barclays bank

Call center agent

August 2014 - November 2015

  1. Handle the cases
  2. Make reports for my team Leader
  3. Slove any issue
  4. Help New comer
  5. Use CRM to complains for customers
  6. Sends mail to units to finish all cases

Adco

Manager

June 2017 - December 2017

  1. Request offers from other companies
  2. Confirmation of maintenance dates
  3. Customer interview to request maintenance
  4. Reporting to the Chairman of the Board of Directors
  5. Follow up on the company's departments, follow up maintenance reports, and make an inventory of the company's store

Kawader Acadmay

Manager

February 2016 - December 2016

Ahmed Soliman

Coordinator and Secretary

July 2008 - June 2010

  1. customer reception
  2. Follow up on issues
  3. scheduling appointments

Exclusive card

Telesales

April 2013 - February 2014

We **contact customers to show them the company's product Offer offers on places and discounts Working on achieving the monthly target **

Skills

  • Personal skills

    Self Driven ● Writing concisely. ● Listening attentively. ● Expressing idea. ● Working in teams. ● Managing groups. ● Coaching. ● Being punctual. ● Managing time.

  • Computer skills

    Experience in dealing with − Seibel, CRM, CM, GE and most of the Customer's Account applications. − Office application (Word, Excel, Power point)

Education

Faculty of law Ain Shams university

Law - Fair

2004 - 2009

Languages

Language

Arabic: 

Native

Language

English: 

Very Good

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