Summary

I'm a dedicated and adaptable senior student at Ain Shams University, Faculty of Arts – Department of Oriental Languages, Turkish Section. Experienced in both sales and customer service, with a proven ability to communicate effectively, listen actively, and manage tasks efficiently. Known for being flexible, detail-oriented, and a collaborative team member. Strong public speaking and organizational skills. Proficient in English (B1) and Turkish (A2), with a strong interest in language and cultural communication.

Age

21 years old

Gender

Female

Nationality

Egyptian

Graduation Year

2026

Marital status

Single

Work Experience

iSON Experience-Egypt

Customer Services Agent

May 2025 - June 2025

1- I work directly with customers to make sure they have a good experience.

2- Every day, I answer questions, solve problems, and help people understand our products or services. I speak with customers over the phone and I always try to stay polite, friendly, and professional. 3- If a customer has a complaint, I listen carefully and try to fix the issue as quickly as possible.

4- I also follow up with customers to make sure they are satisfied with the solution.

5- I work closely with other departments like sales or technical support to give customers the right answers. Our main goal is to keep customers happy so they continue to trust and choose our company.

Nelly Store

Sales indoor

February 2025 - April 2025

1- I help customers who come into the shop to buy clothes , talk to them to understand what they’re looking for, and give them suggestions on what suits them. We make sure the shop is always clean and tidy, and that all the clothes are displayed nicely.

2- I also help with trying on clothes, finding sizes, and answering any questions the customer has. When the customer is ready, we take payment at the cashier. Sometimes, we help with unpacking new stock, arranging items on shelves or hangers, and keeping everything organized.

3- The most important part of the job is to make every customer feel happy and comfortable so they come back again.

Skills

  • Hard Skills

    Customer relationship management

    Foreign languages (English, Turkish, Arabic)

    Microsoft Office (Word, Excel)

    Data entry

  • Soft Skills

    Communication skills

    Teamwork

    Problem-solving

    Adaptability

    Patience

    Active listening

    Time management

    Attention to detail

Education

Faculty of Arts at Ain Shams University

Oriental Languages , Turkish Section - Bachelor

2022 - 2026

Languages

Language

English

Intermediate

Language

Turkish

Elementary

Language

Arabic

Mother Tongue