Knowledgeable Telemarketer offers 2 years' experience in field. Friendly, adaptable and passionate about always improving.
Age
26
Nationality
Egyptian
Birthdate
26/11/1997
Summary
Work Experience
Vodafone Eg
Call center
July 2015 - March 2017
- Answer inbound calls or make outbound calls to assist customers with inquiries, resolve issues, and provide information about products or services.
- Follow company policies, procedures, and scripts while interacting with customers to ensure consistent and compliant service.
- Meet or exceed performance targets such as call handling time, customer satisfaction scores, and sales quotas.
- Participate in ongoing training sessions to stay updated on product knowledge, company policies, and customer service techniques.
NetOne International
Telesales Agent
April 2017 - July 2019
- Stay informed about the company's products or services, including features, benefits, and pricing, to provide accurate information to customers.
- Make outbound calls to potential or existing customers to sell products or services, following up on leads, and addressing customer inquiries.
- Handle objections, resolve issues, and ensure a positive customer experience throughout the sales process.
- Monitor personal sales performance, achieve set targets, and report progress to supervisors.
Bright Way Corporate Services
Administrative Coordinator
October 2019 - Now
- Oversee daily office activities, including maintaining office supplies, managing equipment, and ensuring a tidy work environment.
- Provide support to senior management and other departments, including scheduling meetings, managing calendars, and handling correspondence.
- Plan and coordinate company events, meetings, and conferences, handling logistics such as venue selection and catering.
- Assist with project management tasks, including coordinating tasks, tracking progress, and providing support to project teams.
Education
Mansoura University
Law - Bachelor's degree
2017 - 2022