Rana Ahmed Allah Mahmoud

• Resolve customer complaints via phone
• Greet customers warmly and ascertain the problem or reason for calling.
• Utilize computer technology to handle high call volumes.
• Work with the customer service manager to ensure proper customer service is being delivered .
• Answer inquiries from clients

• Evaluate and identify staffing gaps in quantity, skills, performance revenue andsurpluses.
• Provide an environment that supports and values children and helps them to managetheir own feelings and relationships with others.
• Aid in the planning and organization of school events, such as the school's openhouse day, a sports game, or a talent show.
• Communicate with teachers or other professionals working in education in order toidentify needs and areas of improvement in education systems, and to establish a collaborative relationship.

• Developed quizzes, exams, and homework
• Taught English, a children's course averaging 120 students per semester.
• Revised the syllabus to meet accreditation standards
• Coordinated grading with a team of 4 teaching assistants
• Combined various English teaching methods and techniques to help students improvetheir results.
• Planned tests and assessment methods for checking students’ Common Core StateStandards
• Helped grad class students improve final test scores by 20%

fourth year student at faculty of foreign languages and translation