Rania Ahmed Mohamed Ali Khadrawy

• handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction.
• Liaise with other departments to ensure proper closure of pending customer's inquires/requests.
• Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.

• handle customer’s complaints to maintain customer satisfaction.

• Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.

• Present the products to clients using the authorized techniques in order to meet customer’s needs.
• Convince the customers of the company's products to achieve the Target.

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• learning more information about banking products.

• learning how to satisfy the customer.

• It tends to involve dedicated accounting software and digital spreadsheets to keep track of a business or client's financial transactions.

• practice of managing and disseminating information from an individual or an organization to the public in order to affect their public perception.

• learning how to make decisions quickly with the information i have.

• Ability to teach and mentor.

• learning more information about accounting field through teamwork.