Rashid

Updated account information to maintain customer records. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. Communicated benefits and information regarding international travel insurance with clients and obtained best rates. Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered. Advised customers on necessary travel documents and visa requirements to successfully reach planned destination. Updated and maintained customer databases to increase customer retention. Helped senior managers make effective decisions based on current and accurate reporting. Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives. Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers. Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss. Administered customer surveys to measure satisfaction with services and better understand desires and expectations. Developed process improvements and long-term business strategies through analysis of customer feedback.