Abdulrahman Humaidi Bin Ali

E-commerce business and support responsibilities Administrator:

Assist customers with their issue inquires and coordinate with concerned teams to serve the customers. Manage different types of cases such as refund, claims, and shortage balance. Communicate with branches and clients to provide enough information to our merchants regarding E-commerce services.

Cash Management in CDM & CP (Cash Deposit Machine & Cash Pick up) responsibilities Administrator:

Handling CDM new Installation, CDM replacement, relocation, and cancellation. Raise CDM to SAMA for approval. Site survey request. Arrange with operation resolving CDM issue. Preparing with the vendors to install a new CDM. Review and approve CDM user creation. Provide the customers with CDM & CP details. Review agreement provided by sales. Arrange with operation CP claims. Arrange with operation CP schedule. Update expiry user ID for CDM. Update CIT (Cash In Transit) trip in Alrajhi system.

Support Officer of Cash Operation Financial Control:

Operational Functions: Ensure ATM validations, Availability for ARB vendors and submission of invoices to Business Planning department. Daily, Weekly, and Monthly MIS include preparing meetings and providing performance reports to the senior managment. Contract renewel. preparing MPR, COO Biweekly, BOD, KRIs and Risk Champion on behalf of Cash Operation Control Department. Lastly, implements the day-to-day operations assigned for the Financial Control Unit to ensure complince with the established standards and procedures.

GPA: 3.11 out of 4