A highly competent and enthusiastic First Line Support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance.
Now looking for a suitable position with an ambitious & exciting company.
Birthdate
13/09/1988
Years of Experience
+9 Years
Graduation Year
2009
Graduated From
Abbasia instetuet for information systems
Gender
Male
Marital status
Single