Residence
Cairo,Egypt
Graduated From
Faculty of Commerce and Business Administration, Helwan University
Military status
Exempted
Yasser Mohamed Abdelrazek
Social Media Moderator
Personal Information
Work Experience
Orange
Social Media Moderator
September 2022 - Now
- Responding to user comments and questions about topics relevant to the Business.
- Monitor and moderate user-generated content across all social media platforms, including Facebook, Twitter, and Instagram.
- Posting new content on social media platforms.
- Review and approve/disapprove user comments, posts, and messages in accordance with our community standards.
- Respond promptly to user inquiries, complaints, and feedback, while maintaining a positive and professional tone.
- Collaborate with other departments to address customer service issues and improve customer experience.
- Using different social media tools such as Semrush and Meta Bussiness Suite.
Orange
Customer Service Representative
January 2021 - August 2022
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Identify and assess customers’ needs to achieve satisfaction
- Generate sales leads
Shabaan stores
Sales Representative
August 2020 - December 2020
- Selling products and services using solid arguments to prospective customers.
- Performing cost-benefit analyses of existing and potential customers.
- Maintaining positive business relationships to ensure future sales.
Languages
English:
Very Good
Arabic:
Mother Tongue
Skills
- Communication and presentation skills.
- Interactive and fast enough to learn new technologies.
- Ability to work in a group or individually according to the job requirements.
- Advanced knowledge of Microsoft Office (MS Word and Excel).