Graduated From
Faculty of Education English section, Helwan University
Personal Information
Work Experience
Andalusia Health
Senior Marketing Communication
September 2022 - March 2024
- Develop the engagement plan as per the management direction.
- Coordinate with content, graphic designers, agencies, and other departments to execute advertising projects.
- Assist in developing public relations strategies that would influence public opinion or promote ideas, products, and services.
- implementing all online materials such as social media production/Lead generation campaigns/reach and engagement).
- Define the marketing communication strategy according to the brand direction.
Andalusia Health
Marketing Communication Specialist
January 2021 - September 2022
- Distributing marketing materials produced for marketing campaigns across online and offline channels.
- Tracking and reporting marketing campaign performance.
- Assist in executing the Marketing Plan according to the brand direction.
- Planning and scheduling press conferences, interviews, and promotional events.
- Coordinate with the social media team to cover all channels.
Andalusia Health
Social Media Specialist
March 2020 - December 2020
- Managing consumer interactions by ensuring timely responses to all comments, messages, and reviews.
- Developing social media content plans that are consistent with the company’s brand identity.
- Managing daily social media post scheduling.
- Define the most important social media KPI
- Using analytical tools such as Agora Pulse, Hootsuite, and Semrush.
- Facebook-Instagram-Snapchat Ads.
- Perform competitor analysis to enhance marketing strategy.
Fetchr
Quality Assurance Coach
March 2018 - February 2020
- Monitor Agent's calls and review emails for accuracy of information and call handling standards
- Deliver coaching feedback to supervisors and agents on call and email performance
- Conducting Calibration sessions with supervisors and management
- Participates in the design of quality monitoring forms and quality standards
Fetchr
Customer Service Representative
October 2017 - February 2018
- Manage incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right tools (ERP System)
Languages
English:
Very Good
Skills
Computer Skills
Advanced knowledge in Microsoft Office (MS Word and Excel)
Soft Skills
Communication and presentation skills
Interactive and fast enough to learn new technologies
Ability to work in a group or individually according to the job requirements