A rich experience in customer relationship management during 15 years . During this experience I was able to acquire a good team spirit, a sense of management and organisation, the ability to work efficiently under pressure, a facility for analysing data, the ability to listen, and a results-oriented culture.
date de naissance
23/10/1982
January 2021 - Now
Senior team leader of the collection department at Bell Canada, ensuring the set up of the collection activity in January for the mobility department and in September for the residential department.
September 2006 - December 2020
I joined the company as a customer representative in 2006, providing technical assistance by telephone for internet service providers (orange -Alice) before moving on to become a supervisor in 2014, responsible for setting up the Wonderbox activity, before being promoted to senior supervisor in 2018 for the same activity, with the task of managing Wonderbox's French-speaking activity (France-Belgium-Switzerland), ensuring the quantitative and qualitative management of customer service production with direct contact to the customer.
having won the best customer service of the year (ESCDA) twice in a row in 2019 and 2020, being among the top 10 French companies in all categories.
2001 - 2005
4 years of university studies to acquire a solid multidisciplinary knowledge base: accounting, financial mathematics, financial management, portfolio management, microeconomics, econometrics.