Summary

I am a mature, reliable, and dependable individual, using my initiative to meet and exceed standards. Most of my career has been working in a team but have also had experience working on my own. I pride myself on being punctual, accurate and reliable.

I have experience in sales, purchasing and management. I have attended 2 high quality courses on Negotiation Skills (Scotwork) and have successfully applied these skills in my current role, with great financial gains.

I have a particular passion for Customer Service.

Personal interests

Personal Interests

I enjoy exploring the countryside, particularly the Lake District. I am always eager to join self-improvement courses. I have 5 children and 7 grandchildren, so family life is important to me.

Achievements

Achievements

  • Setting up supplier CRM

  • Production of annual catalogue and price list

  • ILM Level 5 Diploma in Management and Leadership

  • OCR Level 5 Diploma in Management and Leadership

  • Scotwork Negotiation Foundation Workshop

  • Scotwork Advancing Negotiation Skills

Experience at Three Sixty Optical

Experience at Three Sixty Optical

++Management++

· Managing people

· Hiring & firing staff

· Conducting performance reviews/appraisals

· Team follow up

· Maintaining and improving cashflow

· Providing monthly management figures report

· Keeping overheads and expenses within budget

++Purchasing++

· Calculating stock requirements

· Placing orders

· Negotiating pricing with suppliers

· Negotiating special offers with suppliers

· Making supplier payments

++Sales++

· Managing key accounts

· Visiting customers for F2F research

· Selling advertising space to suppliers

++Marketing++

· Managing design/production/dispatch of annual catalogue

· Managing design/production/dispatch of quarterly customer update

++Operations++

· Managing facilities and facility upgrades

· Oversight and responsibility for 3PL partner:

o Goods in

o Pick/pack/dispatch

o Stock checking

o Regulatory compliance

o Pricing

++Customer Service++

· Front-line phone answering

· Order processing

· Resolving accounts queries

Troubleshooting

Strengths and Skills

Strengths and Skills

  • On time every time

  • Always smartly dressed

  • Reliable, honest, and loyal

  • Accurate, attends to detail

  • Straightforward

  • Resolute

  • Organized

  • Happy to get hands dirty

  • Great, hard work ethic

  • Dedicated team member

  • Experienced at remote working

  • Proficient in Outlook, Word, Excel, Teams, Orderwise, Planner, Smartsheet , Sales-I

  • Dealing with high volumes of data

Work Experience

Focus School Stockport Campus

School Manager

September 2007 - June 2016

· Day to Day Management of School

· Purchasing

· Recruitment

· Management of School Transport

· Reporting to School Trustees

· Arranging Cover Teaching

· Exam Officer

· Health and Safety Officer

CRB Co-Ordinator

GS Factors

Business Owner

July 1999 - August 2011

· Owned small motor factoring business, with one employee. Undertook all usual business roles.

· Built business up during employment with Auto Body Components

Auto Body Components

Sales Executive

September 1981 - June 2000

· Managed South Manchester sales for developing family-owned business. Van based sales led to managerial role within the business.

Gamma Printing

• Machine Operator

July 1980 - August 1981

Three Sixty Optical Ltd

Purchasing and Operations Manager

June 2016 - Now

January 2020 to present/-Three Sixty Optical Ltd Purchasing and Operations Manager

October 2017 to December 2021/- Three Sixty Optical Ltd General Manager

June 2016 to October 2017/- Three Sixty Optical Ltd Purchasing and Operations Manager

Education

Moseley Hall Grammar School

1974 - 1980

Math’s: O Level Grade C

English: O Level Grade B

Technical Drawing: O Level Grade B

Metalwork: O Level Grade B