Team member with strong computer skills and over 3 years of experience in customer support. Experienced in CRM systems, Google Workspace apps, accounting software, AI tools, Crypto and web browsers, as well as experience with other digital software. Quick learner, able to adapt to new software and digital tools easily
Summary
Work Experience
Сity souvenir shop "lyatyusho"
Bookkeeper
February 2022 - Now
- Support general accounting tasks and website work
- Adding information about expenses, incoming products etc. to the accounting system
- Update the website: change / add product pages, check if products are in stock
- Prepare reports on financial expenses, cost of ingredients and products, recalculation results
Apuesta Cloud Company
Customer Support Specialist
October 2023 - January 2026
- Provide technical support to users and answer product questions
- Verify user accounts, explain how to use the website and help with account actions
- Check withdrawal requests and game rounds, create bug reports, add bonuses
- Support users on the platform
GIC Immigration Company
Visa Processing Specialist
May 2022 - September 2023
- Support clients during the full visa process
- Prepare and check all required documents
- Fill in online application forms
- Register clients in visa centers and online queues
- Communicate with clients and update them on progress
- Keep records and reports in the CRM system
Languages
English:
Intermediate
Ukraine:
Native
Education
Trade and Economic Institute
Food Technology and Engineering - Bachelor of Engineering
2011 - 2015
Skills
Hard Skills
Technical Support & Troubleshooting
CRM & Database Management
Digital Software Proficiency
Identity Verification (KYC)
Financial Reporting & Accounting
Soft Skills
Adaptability (Quick Learner)
Attention to Detail
Problem-Solving
Client Communication
Multitasking & Time Management