Rytis Markovskis

Windows 7-10 Rollout & Support, Active directory, Skype for business, Azure Support, Printer setup, Pc repair, Strong technical knowledge in Microsoft 365,knowledge of SCCM, IT Ticketing System, iOS and android devices.

Supporting users via the phone, and Face to Face.

• Providing 1st line technical support to customers via telephone, email, face-to-face and remotely
• Answering customer questions and general enquiries
• Logging customer and employee queries on the tracking system
• Ensuring that users are kept up to date at all times
• Updating the tracking system when an issue has been escalated or resolved
• Training customers and new employees to use computer programs and systems
• Maintaining IT equipment, including computer, laptops, printers
• Diagnosing and resolving software and hardware faults
• Assembling, installing, configuring and upgrading computer systems
• Liaising with IT Engineers to find solutions in a timely and effective manner
• Dealing with network and internet connectivity issues
• Performing routine upgrades and upgrades on existing systems
• Updating and installing security software on computers
• Escalating unresolved issues to 2nd Line Support Technicians when required
• Relaying complex problems or queries to the IT manager
• Setting up new users on Active Directory, Azure with the correct credentials and permissions
• Performing daily, weekly and monthly backup duties
• Assisting with the software tests and helping to manage various projects
• Ensuring health and safety guidelines are maintained during the set-up of IT equipment for presentations
• Gaining an in-depth understanding of a range of business information systems

Lenovo Server nodes and storage upgrade.

Server’s Power supplies upgrades, our team achievement was 2.5 weeks job done in 3.5 days. Worked in hot Aisle.

Had to unpack new stock and replace old Computers and start the image. Achieved 3 months job done in 6 weeks.

In this role I worked with Iphones. Had to find a fault and fix it if needed install new Software or Upgrade.

I was working for the Agency and become permanent. I started

working with X-ray machines by checking that each component

had enough solder. I was moved to another department where I

manufactured electronic parts for various cars. Had to look after

1 Laser machine,2 Deflash Machines, Frame cutting Machine,

Parts Testing Machine. I worked hard in this role and helped my

team to achieve our daily targets.

 CompTIA FC0-U51: IT Fundamentals

 CompTIA A+ 220-901

 CompTIA A+ 220-902

 CompTIA N10-006: CompTIA Network+

 Microsoft 70-680 TS: Configuring Windows 7

 Microsoft 70-685 Pro: Windows 7, Enterprise Desktop

Support Technician

 Microsoft 70-686 Pro: Windows 7, Enterprise Desktop

 Microsoft 70-687: Configuring Windows 8

 Microsoft 70-688: Managing and Maintaining Windows 8

 Microsoft 70-697: Configuring Windows Devices (Windows

 Cisco 100-105 ICND1 Interconnecting Cisco Network

Devices Part 1