Dynamic HR professional with 1+ year experience in talent acquisition and recruitment strategies. Bringing data-driven insights to enhance candidate experience and improve hiring outcomes. Proven ability to collaborate with cross-functional teams to meet strategic staffing goals.
Summary
Work Experience
Teleperformance Egypt
Talent Acquisition Specialist
September 2024 - Now
- Managing the Full Recruitment Cycle
- Building Talent Pipelines
- Job Analysis and Role Definition
- Onboarding Support
Commercial International Bank (CIB)
Personal Banker
May 2023 - May 2024
Engaged clients through consultative selling techniques, achieving a 15% increase in a product cross-selling and strengthening customer loyalty.
Concentrix
Sr. Quality Evaluator for Vodafone UK Account
April 2021 - April 2023
Analyzed quality data and identified improvement areas, leading to a 10% enhancement in customer satisfaction metrics. Trained junior staff on quality control protocols, fostering a high-performing team environment.
VOIS
Customer Care Advisor
February 2018 - February 2021
- Ensured call guideline compliance and resolved customer issues.
- Identified actionable client requirements through probing questions.
Extracurricular Activities
OD Coordinator
- Designing Organizational Strategies (Org Chart).
- Policy and Culture Alignment.
- Performance Management (IPM).
- Leadership Coaching and Development.
Education
Helwan University
Business Information Systems - Bachelor
2013 - 2021
GPA : 2.55
Courses and Certificates
Human capital professional
The American University In Cairo
Associate Professional in Human Resources
The American University In Cairo
Credential ID se600248929
Skills
Skills
Advanced MS Excel
Data Analysis
Applicant Tracing Systems (ATS)
Google Analytics – in progress
Customer Relation Management CRM