Salma Adel

Provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made up of customer service workers.

Motivate, coach, inspire, train and direct the customer service team on the best ways and approaches to relate to customers as they attend to their needs.

Assists management with hiring new customer service staff to the organization by making use of his/her expertise to evaluate prospective staff competence and capability in handling customer inquiries and needs.

• Determine clients' needs and financial abilities to propose solutions that suit them

• Promote sales through advertisements, open houses, and listing services

• Maintain and update listings of available properties

• Perform comparative market analysis to estimate properties value

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• Professionally represent product line while providing product knowledge, estimates, and closing deals. The ideal candidate will have a consultative type sales background and know-how to develop warm leads into customers. It is highly preferable for this candidate to have previous experience working with commercial furniture dealers, home improvement, and real estate.

• Listening to customer calls and video presentations, shadowing customer interactions, and sales staff workflow with a focus on quality assurance, sales skills, & efficiency (30-40%)

• Support Agents, and Acquisition Specialists to develop their skills to achieve their goals and KPI targets. Coaching will consist of 1:1 coaching and group delivery with an emphasis on situational role-playing (30-40%)

• Assist the leadership and program team to improve the program by providing feedback based on sales staff and customer observation & coaching

• Develop training materials, role-play scenarios, learner and coaching guides, sales scripts, and other materials to help the team win