Salma Elwakeil

Provide assistance to clients in person, on email, or telephonically.

Schedule meetings or telephone conferences between clients and management.

Book meeting rooms or venues.

Coordinate the production of client-facing marketing materials.

Compile and maintain records on client accounts.

Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.

Escalate complaints to relevant departments.

Liaise with in-house teams to adjust service offerings and assess related costs.

Build and maintain close relationships with clients.

Follow up o CODs and client retentions

• Assist customers via several communication channels to directly or indirectly achieve customer satisfaction and assure product delivery
• Coordinate of workflow between different teams(within the company)  to guarantee the integrity of the workflow
• Provides support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in CRM.
• Makes outbound calls on cases that need assistance and gathers or relays accurate information is documented in our CRM and internal systems.
• Follows-up on specific requests made by the doctors on their particular cases.
• Ensures customer retention and satisfaction.

• Responds to comments and customer queries in a timely manner
• To manage all social media channels like Facebook pages, Instagram profiles, and YouTube channel
• Write down data in google sheets if required
• Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
• Produce reports on relevant moderation statistics, issues and outcomes