Salma Mahmoud Awad Ahmed El-Wakeil

• report any products issue to the seller
• solve sellers issues and inquiries Help the customers through email, phone
• · Develop a trusted advisor relationship with the 3PL
• · Ensure timely and successful delivery according to customers’ needs and objectives.
• · Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• · ownership for accomplishing new and different requests.
• · Responsible for updating the lost liability from 3PL.
• · Working on how we improve the 3PL performance.
• · Responsible for 3PL volume according to the performance.
• · Share the 3PLs performance report with The head of operations.
• Follow up with Seller on products availability piecing and Updates
• Solve customer issues with the products and reports all incidents related to the sellers
• Follow on the money transactions has gone successfully

· Confirming the delivery dates and times with the end customers.

· Validating, and tracking the orders with the couriers and solving any issues during the delivery.

· Tracking and follow-up shipments process.

· Ensuring the customs receives the orders.

· ensure Customer satisfaction and approaching the customs for their feedback and complaints if any.

contact with other departments for Auditing and QA purposes