Summary

Customer service and sales professional with 4 years of experience in different sectors. I have strong skills in building relationships with customers, analyzing their needs, and providing appropriate solutions to ensure their satisfaction and increase sales. With an academic background in media and marketing, I am distinguished by my ability to communicate effectively, negotiate, and develop marketing strategies that enhance customer loyalty. Passionate about achieving sales goals and working in a dynamic environment.

Title

Customer Service and Sales Specialist

Birthdate

3/7/1999

Nationality

Egyptian

Work Experience

Blue Oceans Logistics

Sales Executive

October 2024 - Now

Turkey Campus

Customer Relationship Management

December 2023 - September 2024

Vodafone Egyptian

Sales Representative

September 2021 - November 2023

Skills

  • Personal Skills

    Ability to lead team

    Strong communication and negotiation skills.

    Adaptability & Flexibility - Deal with changes quickly.

  • Professional Skills

    Managing time and organizing tasks efficiently

    Using customer relationship management (CRM) programs and sales tools

    Dealing with Microsoft Office programs (Excel, Word, PowerPoint)

    Understanding market requirements and factors affecting the transportation and shipping sector

Education

Ain Shams University

Mass media department of public relations and advertising - Very good with honors

2018 - 2021